Customer Service Administrator (Temp)

2i Recruit Ltd; Godalming; Hybrid; GBP 22,000 - 26,000; Part time

Benefits offered by this job

Hybrid working 2-3 days in office/2-3@

On-site parking

Varied role exposure

Job summary

2i Recruit Ltd. seeks a proactive temporary Customer Service Administrator for a hybrid role. You will handle customer enquiries, manage orders, process returns, and support internal teams to ensure a high-quality customer experience.

The position covers liaison with warehouse/logistics, courier communications and administration tasks across the business. Strong communication, organisation and problem-solving skills are essential.

Qualifications

• Experience in customer service, sales support, order processing or administration.
• Experience with CRM/ERP or warehouse management systems.
• E-commerce customer service experience is advantageous.
• Experience dealing with consumers and providing high level customer care.
• Liaising with courier and logistics providers.
• Excellent written and verbal communication.
• Strong organisational skills with multiple priorities.
• Good attention to detail and problem-solving.
• Proficient in Microsoft Office and business systems.
• Flexible, team-oriented and willing to support different areas.

Responsibilities

• Respond to customer enquiries and resolve issues using the support platform.
• Liaise with warehouse and logistics teams to investigate delivery queries.
• Manage courier communications and track deliveries for successful fulfilment.
• Identify lost/delayed parcels and coordinate replacements.
• Process returns and refund requests per procedures.
• Issue return authorisations and maintain refund records.
• Coordinate with internal teams for returned goods processing.
• Arrange customer refunds and ensure transactions are accurate.
• Maintain accurate customer records in internal systems.
• Support the wider team with admin and operational tasks.

Skills

Customer service

Order processing

Administration

Communication skills

Organisational skills

Problem-solving

Attention to detail

Team player

Tools

CRM

ERP

Warehouse management systems

Microsoft Office

Job description

Our client is seeking a proactive and customer-focused temporary Customer Service Administrator to join their friendly and growing team. This is a varied role combining customer service, order management and administration, making it ideal for someone who enjoys resolving customer queries and working closely with internal teams to ensure an exceptional customer experience. The successful candidate will be responsible for handling customer enquiries, managing delivery issues and returns, and supporting the wider business with day-to-day administrative tasks.

Company Benefits:

• Hybrid working available (2-3 days in the office and 2-3 days from home).
• On-site parking.
• Varied role with exposure to multiple areas of the business.

Key Responsibilities:

• Responding to customer enquiries and resolving issues via the company’s customer support platform.
• Liaising with warehouse and logistics teams to investigate and resolve delivery-related queries.
• Managing courier communications and tracking deliveries to ensure successful order fulfilment.
• Identifying lost or delayed parcels and coordinating replacement orders where necessary.
• Processing returns and refund requests in line with company procedures.
• Issuing return authorisations and maintaining accurate records of pending refunds.
• Coordinating with internal teams to ensure returned goods are received and processed correctly.
• Arranging customer refunds and ensuring all transactions are completed accurately.
• Maintaining accurate customer records and updating internal systems.
• Supporting the wider team with administrative and operational tasks as required.

Experience and Skills Requirements

• Previous experience within a customer service, sales support, order processing or administration role.
• Experience working with CRM, ERP or warehouse management systems.
• E-commerce customer service experience would be highly advantageous.
• Experience dealing directly with consumers and providing a high level of customer care.
• Previous experience liaising with courier and logistics providers.
• Excellent communication skills, both written and verbal.
• Strong organisational skills with the ability to manage multiple priorities.
• Good attention to detail and problem-solving abilities.
• Proficient in Microsoft Office applications and business systems.
• Flexible, team-oriented approach and willingness to support different areas of the business.