Customer Service Administrator

Equals One Ltd; Bradford; On-site; GBP 18,000 - 23,000; Full time

Job summary

Equals One Ltd. is seeking a friendly, organized Customer Service Administrator for its Bradford office. The role focuses on delivering excellent customer support, processing orders, and maintaining records in a busy environment.

This junior position offers full training and opportunities to develop in customer service and administration skills with a supportive team. Office-based in Bradford on Euroway.

Qualifications

• Some prior customer service, administration, retail, hospitality or office experience would be advantageous.
• Previous experience within a manufacturing environment would be advantageous.
• Full training will be provided; a positive attitude and willingness to learn are essential.

Responsibilities

• Provide helpful and professional customer service by telephone and email.
• Respond to customer enquiries and pass more complex queries to the appropriate team member.
• Process customer orders and update internal systems accurately.
• Maintain accurate customer records, contact details and account information.
• Provide basic product, pricing and delivery information, with support from colleagues where needed.
• Liaise with internal departments to help progress orders and customer requests.
• Monitor shared inboxes and ensure messages are actioned or forwarded appropriately.
• Prepare basic customer documentation, forms and reports as required.
• Keep accurate notes of customer interactions and any actions taken.
• Follow agreed processes and procedures, seeking guidance where required.
• Support the wider customer service and sales administration team with general office duties as required.

Skills

Customer service

Data entry

Written communication

Verbal communication

Education

General education

Numeracy

Written and verbal communication

Tools

Microsoft Office

ERP/CRM systems

Job description

Customer Service Administrator

Permanent, Full time
Salary: Dependent on experience
Bradford (Euroway) - office based

Objective of the Role

To provide friendly and efficient administrative support to the customer service and sales teams.This is a junior role suited to someone who is organised, accurate and keen to develop their customer service and administration skills within a busy office environment.

The role will involve responding to customer enquiries, processing orders, maintaining accurate records and supporting the smooth day-to-day running of customer service and sales administration activities.

Main tasks

• Sales administration
• Customer service

Responsibilities/ Authority

• Provide helpful and professional customer service by telephone and email
• Respond to customer enquiries and pass more complex queries to the appropriate team member
• Process customer orders and update internal systems accurately
• Maintain accurate customer records, contact details and account information
• Provide basic product, pricing and delivery information, with support from colleagues where needed
• Liaise with internal departments to help progress orders and customer requests
• Monitor shared inboxes and ensure messages are actioned or forwarded appropriately
• Prepare basic customer documentation, forms and reports as required
• Keep accurate notes of customer interactions and any actions taken
• Follow agreed processes and procedures, seeking guidance where required
• Support the wider customer service and sales administration team with general office duties as required

Education

• Good standard of general education or equivalent
• Good standard of numeracy and written and verbal communication

Skills & Experience

Professional Experience

• Some previous customer service, administration, retail, hospitality or office experience would be advantageous
• Previous experience within a manufacturing environment would be advantageous
• Full training will be provided; a positive attitude and willingness to learn are essential

Technical & Specialist Skills

• Basic working knowledge of Microsoft Office, including Word, Excel and Outlook
• Good keyboard and data entry skills with a strong focus on accuracy
• Comfortable learning new computer systems and internal processes
• Able to write clear and professional emails
• Previous experience using an ERP, CRM or order processing system would be helpful but is not essential

Problem Solving & Organisational Skills

• Good attention to detail and accuracy
• Able to organise daily tasks and follow agreed processes
• Willing to ask questions and seek guidance when needed
• Able to work accurately and efficiently within a busy office environment

Personal Attributes

• Friendly, approachable and confident when speaking with customers
• Good verbal and written communication skills
• Reliable, punctual and keen to learn
• Positive team player with a helpful attitudeAble to remain calm and polite when dealing with customer queries
• Good standard of written and spoken English