Customer Support Administrator

Faith Recruitment Ltd; Esher; Hybrid; GBP 26,000 - 28,000; Full time

Benefits offered by this job

Hybrid working after probation

Flexible working options

25 days holiday + bank holidays

Job summary

Faith Recruitment Ltd in Esher/Hersham is seeking a Customer Support Administrator to join a thriving, well-established business where development matters. You will manage customer accounts, process orders and coordinate deliveries, while supporting the Sales team to drive growth and deliver outstanding service.

The role offers hybrid working (2 days from home after probation), flexible options, and 25 days holiday plus bank holidays.

Qualifications

• At least 1 year of office-based customer service experience.
• Strong IT skills – SAP, Power BI, or advanced Excel.
• Confident using the MS Office suite.
• Hybrid working after probation; own transport is essential due to location.

Responsibilities

• Manage a portfolio of customer accounts daily.
• Process orders and coordinate delivery schedules.
• Work closely with the Sales team to support business growth.
• Track orders and ensure timely, accurate deliveries.
• Build strong, lasting relationships with customers.
• Provide product information and updates on orders/contracts.
• Handle queries and complaints with confidence and care.
• Support internal teams with administrative tasks when needed.

Skills

Customer service

Communication

Relationship building

Tools

SAP

Power BI

Excel (Advanced)

MS Office

Job description

Customer Support Administrator
Hersham

26,000 to 28,000

Are you looking to take the next step in your customer support career? Join a thriving and well-established business in Esher where your development truly matters.

We are on the lookout for a proactive and personable Customer Support Administrator to become a key part of a friendly, high-performing team. You will be working from modern offices, supporting valued customers, and playing a vital role in keeping operations running smoothly.

What's in it for you?

• Hybrid working - 2 days from home after probation
• Flexible working options
• 25 days holiday + bank holidays

Responsibilities

You will be the go-to contact for customers, ensuring a seamless experience from order to delivery:

• Manage a portfolio of customer accounts daily
• Process orders and coordinate delivery schedules
• Work closely with the Sales team to support business growth
• Track orders and ensure timely, accurate deliveries
• Build strong, lasting relationships with customers
• Provide product information and updates on orders/contracts
• Handle queries and complaints with confidence and care
• Support internal teams with administrative tasks when needed

Skills required

• At least 1 year of office-based customer service experience
• Strong IT skills - ideally with SAP, Power BI, or advanced Excel
• Confident using the MS Office suite
• Excellent communication and relationship-building skills
• Hybrid working atter probation
• Own transport is essential due to location