Customer Service Administrator

TeamJobs; Poole; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

25 days holiday plus bank holidays

Health & wellbeing allowance

Training and development

Pension scheme

Discounts and additional perks

Job summary

A reputable staffing agency in Poole seeks a Customer Service Administrator to support inbound enquiries and process orders. The ideal candidate will have strong administrative experience, excellent communication skills, and the ability to multitask effectively in a fast-paced environment. Key responsibilities include processing sales orders accurately, managing customer queries via phone and email, and maintaining professional communication. This position offers a supportive work environment with numerous benefits including generous holiday allowance and training opportunities.

Qualifications

• Previous experience in customer service, sales support, or a busy admin role.
• Confident, professional telephone manner.
• Able to remain calm under pressure in a fast-paced environment.

Responsibilities

• Accurately process sales orders and ensure deadlines are met.
• Manage inbound and outbound telephone calls, offering product guidance and resolving customer queries.
• Log customer feedback and issues.

Skills

Excellent communication skills

Strong ability to prioritise

Solid IT skills

Proactive and organised

Tools

Outlook

Excel

Microsoft Office

Job description

Customer Service Administrator at TeamJobs

Join to apply for the Customer Service Administrator role at TeamJobs.

We’re working with a well-established organisation who are looking for a proactive and customer‑focused Customer Service Administrator to join their fast‑paced team. This is a fantastic opportunity for someone with strong administrative experience and a passion for delivering excellent customer service.

Base Pay Range

Provided by TeamJobs. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

The Role

As a Customer Service Administrator, you’ll be at the heart of the customer journey, supporting inbound enquiries, processing orders, and ensuring every customer receives a smooth and professional experience. You’ll communicate via phone, email, and webchat, while keeping records accurate and up to date.

Key Responsibilities

• Accurately process sales orders and ensure deadlines are met
• Manage inbound and outbound telephone calls, offering product guidance and resolving customer queries
• Respond to customer emails using a professional tone and correct grammar
• Follow a daily task rota and escalates issues where necessary
• Log customer feedback and issues
• Maintain strong communication with warehouse, marketing, and internal departments
• Upsell relevant products when appropriate

About You

• Previous experience in customer service, sales support, or a busy admin role
• Excellent communication skills — both written and verbal
• Strong ability to prioritise, multitask, and work to deadlines
• Confident, professional telephone manner
• High level of attention to detail
• Proactive, organised, and able to work independently
• Solid IT skills, including Outlook, Excel, and Microsoft Office
• Able to remain calm under pressure in a fast‑paced environment

Benefits

• 25 days holiday plus bank holidays (increasing with service)
• Health & wellbeing allowance
• Staff reward schemes and social events
• Free parking and modern office facilities
• Community/charity involvement opportunities
• Training, development, and ongoing support
• Pension scheme
• Eye care support
• Discounts and additional perks

INDCP