Customer Service Administrator / Telephone Operator

Confidential; Aylesbury; Sur place; GBP 24 000 - 27 000; Plein temps

Avantages offerts par ce poste

Friendly office environment

Immediate start available

Résumé du poste

Confidential in Aylesbury is seeking a Customer Service Administrator / Telephone Operator to join a busy Service Department on a full-time basis. The role offers a 36-hour working week, Monday to Friday with no weekend work, and an immediate start for the right candidate.

You will handle inbound calls, manage a shared inbox, respond to customer queries by phone and email, and support with administrative tasks and document handling. A friendly, professional environment awaits.

Qualifications

• Previous experience in customer service or administration.
• Excellent communication and interpersonal skills.
• Friendly, professional and customer-focused.
• Strong organisational skills with attention to detail.
• Proficient in Outlook, Word and Excel.
• Capable of prioritising in a busy team.

Responsabilités

• Answer incoming calls in a friendly and professional manner.
• Transfer calls to the correct service team.
• Respond to customer enquiries by phone and email.
• Pass messages promptly to team members.
• Manage a shared inbox and update records.
• Provide customers with updates, including engineer arrivals.
• Send contracts and certificates when required.
• Carry out general admin and data entry.
• Provide support to the Service team as required.
• Escalate complaints to management.

Connaissances

Customer service

Administration

Communication

Organisational skills

MS Office

Attention to detail

Team player

Outils

Microsoft Outlook

Microsoft Word

Microsoft Excel

Description du poste

Customer Service Administrator / Telephone Operator
Aylesbury Full-Time 36 Hours Per Week 25,000 Per Annum Temporary Ongoing Position

Are you an organised and customer-focused individual with a professional telephone manner? We are recruiting on behalf of a well-established and industry-leading business in Aylesbury for a Customer Service Administrator / Telephone Operator to support a busy Service Department

The Role

• Answer incoming telephone calls in a friendly and professional manner.
• Transfer calls to the appropriate member of the Service Department.
• Respond to customer enquiries via telephone and email.
• Take accurate messages and ensure they are passed to the correct team member promptly.
• Manage and assist with a busy shared inbox.
• Provide customers with updates and available information, including engineer arrival times.
• Send copies of contracts, certificates and other documentation when required.
• Maintain and update customer records on internal systems.
• Escalate complaints and complex enquiries to the relevant manager.
• Carry out general administration and data entry duties.
• Provide additional support to the Service team as required.

About You

• Previous experience in a customer service, administration, receptionist or call handling role.
• Excellent communication and interpersonal skills.
• Friendly, professional and customer-focused approach.
• Strong organisational skills with excellent attention to detail.
• Confident using Microsoft Outlook, Word and Excel.
• Able to prioritise workload and work effectively within a busy team environment.
• Positive, proactive and willing to learn.

What's on Offer?

• 25,000 per annum.
• 36-hour working week.
• Monday to Friday role with no weekend working.
• Friendly and supportive office environment.
• Opportunity to gain valuable experience within a successful and growing business.
• Immediate start available for the right candidate.

If you're an enthusiastic administrator with excellent customer service skills and are looking for your next opportunity in Aylesbury, we'd love to hear from you.