Customer Support Administrator

Equation Recruitment; Bicester; On-site; GBP 27,000 - 33,000; Full time

Job summary

Equation Recruitment is seeking a highly organised Customer Support Administrator based in Bicester to join a fast-paced, growing business. You will be the first point of contact for hospitals and internal teams, ensuring accurate processing of enquiries and timely responses.

The role covers business support and customer care, with responsibilities including stock movements, purchase orders, goods-in processing, invoice queries, and managing the customer service mailbox.

Qualifications

• Experience in a busy, high-volume admin or customer service environment.
• Excellent communication skills with professional telephone manner.
• Strong MS Office skills.
• SAP experience beneficial (training provided). Other CRMs are ok.
• Methodical, accurate, and able to work well under pressure.
• Strong attention to detail and analytical ability.
• Self-motivated, adaptable, and able to work independently within a small team.
• Positive, enthusiastic, and committed to continuous learning.
• Passionate about delivering high-quality service.

Responsibilities

• Processing stock movements and stock checks.
• Handling sales team enquiries and troubleshooting issues.
• Producing customer backorder reports.
• Placing purchase orders with suppliers.
• Goods-in processing, including inspection.
• Supporting annual inventory checks and regular spot checks.
• Assisting with ad hoc departmental projects.
• Answering telephone hotline calls.
• Monitoring and managing the customer service mailbox.
• Processing customer purchase orders, consignment usage, and replenishment.
• Managing customer loan equipment.
• Arranging dispatch of products and supporting warehouse maintenance.
• Resolving invoice queries and processing returns.
• Chasing outstanding purchase orders in collaboration with the sales team.

Skills

Communication skills

MS Office

Attention to detail

Analytical ability

Self-motivated

Team player

Customer service mindset

Tools

SAP

CRM systems

Job description

Customer Support Administrator

30k + bonus and great bens

Monday-Friday, 08:00-16:30

We are currently seeking a highly organised, customer-focused Business Support Administrator to join a fast-paced and growing organisation based in Bicester. This is a fantastic opportunity for someone who enjoys working in a varied, demanding administrative role and thrives on delivering outstanding customer service.

You will be the first point of contact for both external customers (hospitals) and internal stakeholders (sales and technical teams), playing a key role in ensuring smooth, accurate, and efficient processing of enquiries.

The Role of the Business Support Administrator;

Business Support

• Processing stock movements and stock checks
• Handling sales team enquiries and troubleshooting issues
• Producing customer backorder reports
• Placing purchase orders with suppliers
• Goods-in processing, including inspection
• Supporting annual inventory checks and regular spot checks
• Assisting with ad hoc departmental projects

Customer Care

• Answering telephone hotline calls
• Monitoring and managing the customer service mailbox
• Processing customer purchase orders, consignment usage, and replenishment
• Managing customer loan equipment
• Arranging dispatch of products and supporting warehouse maintenance
• Resolving invoice queries and processing returns
• Chasing outstanding purchase orders in collaboration with the sales team
• Handling additional customer enquiries as required
• Processing consignment stock checks

Your previous experience;

• Experience in a busy, high-volume admin or customer service environment
• Excellent communication skills with professional telephone manner
• Strong MS Office skills
• SAP experience beneficial (training provided). Other CRM's are ok.
• Methodical, accurate, and able to work well under pressure
• Strong attention to detail and analytical ability
• Self-motivated, adaptable, and able to work independently within a small team
• Positive, enthusiastic, and committed to continuous learning
• Passionate about delivering high-quality service

We aim to respond to all applicants. However, if you do not hear from us within 5 working days, please assume your application has been unsuccessful on this occasion