Customer Service & Admin Assistant – Mon–Fri, 36h, £25k

Confidential; Aylesbury; On-site; GBP 24,000 - 27,000; Full time

Benefits offered by this job

Friendly office environment

Immediate start available

Job summary

Confidential in Aylesbury is seeking a Customer Service Administrator / Telephone Operator to join a busy Service Department on a full-time basis. The role offers a 36-hour working week, Monday to Friday with no weekend work, and an immediate start for the right candidate.

You will handle inbound calls, manage a shared inbox, respond to customer queries by phone and email, and support with administrative tasks and document handling. A friendly, professional environment awaits.

Qualifications

• Previous experience in customer service or administration.
• Excellent communication and interpersonal skills.
• Friendly, professional and customer-focused.
• Strong organisational skills with attention to detail.
• Proficient in Outlook, Word and Excel.
• Capable of prioritising in a busy team.

Responsibilities

• Answer incoming calls in a friendly and professional manner.
• Transfer calls to the correct service team.
• Respond to customer enquiries by phone and email.
• Pass messages promptly to team members.
• Manage a shared inbox and update records.
• Provide customers with updates, including engineer arrivals.
• Send contracts and certificates when required.
• Carry out general admin and data entry.
• Provide support to the Service team as required.
• Escalate complaints to management.

Skills

Customer service

Administration

Communication

Organisational skills

MS Office

Attention to detail

Team player

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Confidential in Aylesbury is seeking a Customer Service Administrator / Telephone Operator to join a busy Service Department on a full-time basis. The role offers a 36-hour working week, Monday to Friday with no weekend work, and an immediate start for the right candidate.

You will handle inbound calls, manage a shared inbox, respond to customer queries by phone and email, and support with administrative tasks and document handling. A friendly, professional environment awaits.