Customer Service Admin & Phone Operator (Mon-Fri, 36h)

Pertemps Milton Keynes; Aylesbury; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Salary £25,000 per annum

36-hour week

Monday to Friday, no weekend work

Friendly office environment

Job summary

Pertemps Milton Keynes is seeking a Customer Service Administrator / Telephone Operator in Aylesbury. This full-time, 36-hour-per-week temporary position supports a busy Service Department and involves handling calls, emails, and admin tasks to ensure excellent customer service.

The role is suitable for someone organized with a professional telephone manner, capable of updating records and managing documents. Immediate start available for the right candidate.

Qualifications

• Previous experience in a customer service, administration, receptionist or call handling role.
• Excellent communication and interpersonal skills.
• Friendly, professional and customer-focused approach.
• Strong organisational skills with excellent attention to detail.

Responsibilities

• Answer incoming telephone calls in a friendly and professional manner.
• Transfer calls to the appropriate member of the Service Department.
• Respond to customer enquiries via telephone and email.
• Take accurate messages and ensure they are passed to the correct team member promptly.
• Manage and assist with a busy shared inbox.
• Provide customers with updates and available information, including engineer arrival times.
• Send copies of contracts, certificates and other documentation when required.
• Maintain and update customer records on internal systems.
• Escalate complaints and complex enquiries to the relevant manager.
• Carry out general administration and data entry duties.
• Provide additional support to the Service team as required.

Skills

Customer service

Administration

Communication

Organisational skills

Tools

Microsoft Outlook

Microsoft Word

Excel

Job description

Pertemps Milton Keynes is seeking a Customer Service Administrator / Telephone Operator in Aylesbury. This full-time, 36-hour-per-week temporary position supports a busy Service Department and involves handling calls, emails, and admin tasks to ensure excellent customer service.

The role is suitable for someone organized with a professional telephone manner, capable of updating records and managing documents. Immediate start available for the right candidate.