Customer Service & Phone Operator — Mon-Fri, 36h, £25k

JAM Recruitment Ltd; Aylesbury; On-site; GBP 24,000 - 26,000; Full time

Job summary

JAM Recruitment Ltd in Aylesbury is seeking a Customer Service Administrator / Telephone Operator on a full-time basis for an ongoing temporary contract. The role involves acting as first point of contact, taking messages, updating records and supporting the Service team with administrative tasks.

The successful candidate will have a professional telephone manner, good organisation, and confidence with office systems, plus experience in a customer-facing or administrative setting.

Qualifications

• Previous experience in a customer service, administration, receptionist or call handling role.
• Excellent communication and interpersonal skills.
• Friendly, professional and customer-focused approach.
• Strong organisational skills with excellent attention to detail.
• Confident using Microsoft Outlook, Word and Excel.
• Able to prioritise workload and work effectively within a busy team environment.
• Positive, proactive and willing to learn.

Responsibilities

• Answer incoming telephone calls in a friendly and professional manner.
• Transfer calls to the appropriate member of the Service Department.
• Respond to customer enquiries via telephone and email.
• Take accurate messages and ensure they are passed to the correct team member promptly.
• Manage and assist with a busy shared inbox.
• Provide customers with updates and available information, including engineer arrival times.
• Send copies of contracts, certificates and other documentation when required.
• Maintain and update customer records on internal systems.
• Escalate complaints and complex enquiries to the relevant manager.
• Carry out general administration and data entry duties.
• Provide additional support to the Service team as required.

Skills

Professional telephone manner

Organisational skills

Communication skills

Office software (Outlook/Word/Excel)

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

JAM Recruitment Ltd in Aylesbury is seeking a Customer Service Administrator / Telephone Operator on a full-time basis for an ongoing temporary contract. The role involves acting as first point of contact, taking messages, updating records and supporting the Service team with administrative tasks.

The successful candidate will have a professional telephone manner, good organisation, and confidence with office systems, plus experience in a customer-facing or administrative setting.