Customer Service Administrator / Telephone Operator

JAM Recruitment Ltd; Aylesbury; On-site; GBP 24,000 - 26,000; Full time

Job summary

JAM Recruitment Ltd in Aylesbury is seeking a Customer Service Administrator / Telephone Operator on a full-time basis for an ongoing temporary contract. The role involves acting as first point of contact, taking messages, updating records and supporting the Service team with administrative tasks.

The successful candidate will have a professional telephone manner, good organisation, and confidence with office systems, plus experience in a customer-facing or administrative setting.

Qualifications

• Previous experience in a customer service, administration, receptionist or call handling role.
• Excellent communication and interpersonal skills.
• Friendly, professional and customer-focused approach.
• Strong organisational skills with excellent attention to detail.
• Confident using Microsoft Outlook, Word and Excel.
• Able to prioritise workload and work effectively within a busy team environment.
• Positive, proactive and willing to learn.

Responsibilities

• Answer incoming telephone calls in a friendly and professional manner.
• Transfer calls to the appropriate member of the Service Department.
• Respond to customer enquiries via telephone and email.
• Take accurate messages and ensure they are passed to the correct team member promptly.
• Manage and assist with a busy shared inbox.
• Provide customers with updates and available information, including engineer arrival times.
• Send copies of contracts, certificates and other documentation when required.
• Maintain and update customer records on internal systems.
• Escalate complaints and complex enquiries to the relevant manager.
• Carry out general administration and data entry duties.
• Provide additional support to the Service team as required.

Skills

Professional telephone manner

Organisational skills

Communication skills

Office software (Outlook/Word/Excel)

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Based in Aylesbury, this full-time Customer Service Administrator / Telephone Operator post offers £13.35 per hour across 36 hours each week, on an ongoing temporary contract. Working within a busy Service Department, the postholder acts as first point of contact, answering calls, handling enquiries and supplying administrative support to colleagues. Candidates should possess a professional telephone manner, solid organisational abilities and confidence with office systems. Duties include taking messages, updating records and liaising with the Service team to ensure requests are dealt with promptly. Prior experience in a customer-facing or administrative setting would prove beneficial. The successful applicant will demonstrate accuracy, a helpful approach and the capacity to manage several tasks at once.

Customer Service Administrator / Telephone Operator Aylesbury | Full-Time | 36 Hours Per Week | £25,000 Per Annum | Temporary Ongoing Position

Are you an organised and customer-focused individual with a professional telephone manner? We are recruiting on behalf of a well-established and industry-leading business in Aylesbury for a Customer Service Administrator / Telephone Operator to support a busy Service Department. This is an excellent opportunity for someone who enjoys working in a fast-paced office environment, speaking with customers, and providing first-class administrative support.

The Role

As the first point of contact for customers, you will play a key role in ensuring enquiries are handled efficiently and professionally. You will work closely with the Service team, helping to keep operations running smoothly while delivering an excellent customer experience.

Key Responsibilities

• Answer incoming telephone calls in a friendly and professional manner.
• Transfer calls to the appropriate member of the Service Department.
• Respond to customer enquiries via telephone and email.
• Take accurate messages and ensure they are passed to the correct team member promptly.
• Manage and assist with a busy shared inbox.
• Provide customers with updates and available information, including engineer arrival times.
• Send copies of contracts, certificates and other documentation when required.
• Maintain and update customer records on internal systems.
• Escalate complaints and complex enquiries to the relevant manager.
• Carry out general administration and data entry duties.
• Provide additional support to the Service team as required.

About You

• Previous experience in a customer service, administration, receptionist or call handling role.
• Excellent communication and interpersonal skills.
• Friendly, professional and customer-focused approach.
• Strong organisational skills with excellent attention to detail.
• Confident using Microsoft Outlook, Word and Excel.
• Able to prioritise workload and work effectively within a busy team environment.
• Positive, proactive and willing to learn.

What's on Offer?

• £25,000 per annum.
• 36-hour working week.
• Monday to Friday role with no weekend working.
• Friendly and supportive office environment.
• Opportunity to gain valuable experience within a successful and growing business.
• Immediate start available for the right candidate.

If you're an enthusiastic administrator with excellent customer service skills and are looking for your next opportunity in Aylesbury, we'd love to hear from you.