Customer Service Administrator - Detail-Driven in a Supportive Team

Osborne Appointments; Hitchin; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

WPA Healthcare

Full training provided

20 days annual leave + Bank Holidays

Job summary

OA Group is seeking a Customer Service Administrator to join the busy Customer Care team in Hitchin. You will handle customer enquiries, prepare quotations, process orders and support Account Managers, ensuring accurate records in Salesforce.

This office-based role includes a 9:00am-4:45pm Mon-Thu schedule and 8:30am-4:00pm Friday, with a £27,000 annual salary, 20 days leave plus bank holidays, WPA HealthCare after probation, and full training in a supportive environment.

Qualifications

• Excellent attention to detail with the ability to follow established processes accurately.
• Strong organisational skills and the ability to manage a varied workload.
• Confident communicating with customers and colleagues over the phone and via email.
• Positive attitude with a genuine willingness to learn and develop.
• Experience using Salesforce would be advantageous but is not essential.

Responsibilities

• Respond to customer enquiries via telephone and email.
• Produce accurate quotations and process customer orders.
• Support Account Managers with day-to-day administration.
• Manage after-sales enquiries including repairs, replacements and returns.
• Update and maintain accurate customer records using Salesforce.
• Follow established processes to ensure work is completed accurately from start to finish.
• Liaise with customers and internal teams to ensure orders progress smoothly.
• Maintain accurate documentation and administrative records.
• Attend team meetings and support the wider Customer Care function.
• Provide general administrative support as required.

Skills

Attention to detail

Organisational skills

Communication

Willingness to learn

Salesforce familiarity

Tools

Salesforce

Microsoft Office (Outlook, Excel)

Job description

OA Group is seeking a Customer Service Administrator to join the busy Customer Care team in Hitchin. You will handle customer enquiries, prepare quotations, process orders and support Account Managers, ensuring accurate records in Salesforce.

This office-based role includes a 9:00am-4:45pm Mon-Thu schedule and 8:30am-4:00pm Friday, with a £27,000 annual salary, 20 days leave plus bank holidays, WPA HealthCare after probation, and full training in a supportive environment.