Customer Support Administrator

Pertemps Northampton; Silverstone; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Salary 24k

35-hour week

Mon-Fri shifts

Supportive team

Training and development

Career progression

Job summary

Pertemps Northampton is seeking a Customer Support Administrator to join their busy team. The role involves handling customer enquiries, processing orders and maintaining records with meticulous data accuracy. A full UK driving licence is preferred due to limited public transport options for the office location.

You will build strong customer relationships, provide quotes, and support the broader team with admin tasks while delivering high service quality in a fast-paced environment.

Qualifications

• Previous office-based customer service experience.
• Strong telephone customer service skills and confident communication.
• Excellent data entry and administration skills with attention to detail.
• Good IT skills including CRM systems and Microsoft Office.
• Strong organisational skills and ability to multitask.
• Professional, friendly and proactive approach.
• Excellent written and verbal communication.

Responsibilities

• Handle customer enquiries via phone, email and online channels.
• Process customer orders accurately and efficiently.
• Produce and follow up sales quotations.
• Maintain customer records and update internal systems.
• Perform data entry tasks with high accuracy.
• Monitor order progress and inform customers of updates.
• Assist with back-order management and order tracking.
• Run reports and maintain system data.

Skills

Office-based customer service

Data entry

CRM systems

Microsoft Office

Telephone communication

Education

GCSEs or equivalent

Tools

CRM software

MS Office Suite

Job description

Customer Support Administrator

Location: Silverstone
Salary: 24,000 per annum
Hours: 35 hours per week, Monday to Friday, 9:00am to 5:00pm (1-hour lunch break)

The Company

Our client is a successful and growing business operating within a specialist technical sector. They are looking to recruit a Customer Support Administrator to join their friendly and supportive team.
This role would suit someone with previous office-based customer service experience who enjoys speaking with customers, processing information accurately, and working in a fast-paced environment.

The Role

As a Customer Support Administrator, you will act as a key point of contact for customers, handling enquiries, processing orders, and ensuring a high level of service throughout the customer journey.
Due to the location of the office, candidates must hold a full UK driving licence and have access to their own vehicle, as public transport options are limited.

• Handling customer enquiries via telephone, email, and online channels.
• Processing customer orders accurately and efficiently.
• Producing and following up sales quotations.
• Maintaining customer records and updating information on internal systems.
• Managing data entry tasks with a high degree of accuracy.
• Monitoring order progress and keeping customers informed of updates.
• Assisting with back-order management and order tracking.
• Running reports and maintaining accurate system data.
• Building and maintaining strong customer relationships.
• Supporting the wider team with administrative duties as required.
• Gathering customer feedback and identifying opportunities for service improvements.

About You

• Previous office-based customer service experience.
• Strong telephone customer service skills and confidence communicating with customers.
• Excellent data entry and administration skills with a keen eye for detail.
• Good IT skills, including experience using CRM systems and Microsoft Office.
• Strong organisational skills and the ability to manage multiple tasks effectively.
• A professional, friendly, and proactive approach.
• Excellent written and verbal communication skills.

Please Note

This role is best suited to candidates with experience in an office or business support environment. Whilst customer-facing skills are important, applicants from purely retail customer service backgrounds may not have the level of administrative and order-processing experience required for this position.

Benefits

• Salary of 24,000
• Monday to Friday working hours
• 35-hour working week
• Supportive team environment
• Opportunities for training and development
• Long-term career prospects within a growing organisation