Sales Administrator

Key Recruitment Limited; Basingstoke; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

25 days annual leave

Statutory pension scheme

Performance-related bonus

Share purchase scheme

On-site parking

Friendly, inclusive and supportive env

Job summary

Key Recruitment Limited in Basingstoke is seeking a Sales Administrator to join a busy, customer-focused team in a role that supports day-to-day branch operations.

You will handle customer enquiries, process orders and maintain office duties in a friendly, professional environment, with standard Monday-Friday hours and no weekend work. This temporary-to-permanent role offers a £13.45 hourly rate and opportunities to develop within a supportive company.

Qualifications

• Organised, proactive and customer-focused individual.
• Excellent written and verbal communication.
• Ability to manage competing priorities and remain calm under pressure.
• Strong data handling and ability to investigate issues.
• Proficiency with Microsoft Office (Excel/Word).

Responsibilities

• Respond to customer enquiries by phone, email and in person, providing professional service.
• Resolve customer concerns and escalate complex issues as needed.
• Process orders, quotes, enquiries and returns accurately and on time.
• Provide administrative support to the General Manager.
• Complete data entry, reporting, and document management.
• Ensure branch compliance with statutory/regulatory/health and safety requirements.
• Support sales team with general administration and customer-related tasks.
• Take on additional administrative duties as required by management.
• Help ensure smooth branch operations through effective communication and organisation.

Skills

Communication skills

Organisational skills

Time management

Analytical skills

Attention to detail

MS Office proficiency

Tools

Excel

Word

Microsoft Office

Job description

Sales Administrator
Basingstoke
Temp to Perm
£13.45

About the Role

An excellent opportunity has arisen for a Sales Administrator to join a busy and supportive team in Basingstoke.

This is a varied role suited to someone who enjoys working in a customer-focused environment and is confident managing a combination of sales administration, customer enquiries and general office responsibilities.

You will play an important role in supporting the day-to-day running of the branch, ensuring customer requests, orders and administrative tasks are handled accurately and efficiently.

Working hours - Monday to Friday 8:00am – 5:00pm (1-hour lunch)

Key Responsibilities

• Respond to customer enquiries by telephone, email and face-to-face, providing a professional and helpful service.
• Deal with customer concerns and complaints, resolving issues wherever possible and escalating more complex matters when required.
• Process customer orders, quotations, enquiries and returns accurately and within agreed timescales.
• Provide administrative and operational support to the General Manager.
• Complete data entry, reporting, filing and document management as required.
• Assist with maintaining branch compliance with relevant statutory, regulatory, health and safety and operational requirements.
• Support the wider sales team with general administration and customer-related activities.
• Take on additional administrative duties and tasks as required by the management team.
• Help ensure the smooth and efficient running of the branch through effective communication and organisation.

Candidate Skills

We are looking for an organised, proactive and customer-focused individual who can demonstrate:

• Excellent communication skills, both written and verbal.
• Strong organisational and time-management abilities.
• Good analytical skills and a methodical approach to work.
• Confidence working with data and an ability to identify and investigate issues.
• Strong attention to detail and a commitment to accuracy.
• Good working knowledge of Microsoft Office, particularly Excel and Word.
• The ability to manage competing priorities and remain calm under pressure.
• A practical, solutions-focused approach to resolving problems.
• The confidence to work independently and use your own initiative.
• A flexible attitude and willingness to support colleagues across the business.
• A positive and professional approach to customer service.

Benefits

• 25 days annual leave plus bank holidays
• Statutory pension scheme
• Performance-related bonus
• Share purchase scheme
• On-site parking
• Friendly, inclusive and supportive working environment
• Monday to Friday working hours with no weekend requirement

If you are an experienced administrator looking for a varied role within a busy, customer-focused environment, we would love to hear from you.