Sales Office Administrator

Allscreens Nationwide Ltd; Edenbridge; On-site; GBP 23,000 - 32,000; Part time

Benefits offered by this job

21 days annual leave

Pension contributions

Annual profit related bonus

Annual pay reviews

Job summary

Allscreens Nationwide Ltd in the United Kingdom is seeking a Sales Administrator to support the team with timely processing of customer enquiries, quotations, orders and invoices. You will work closely with customers, suppliers and internal departments to deliver excellent service and streamline sales and purchasing activities.

This role offers part-time hours, 21 days annual leave (rising to 25 days + bank holidays), standard Pension Contributions and an annual profit related bonus with annual

Qualifications

• Previous experience as a Sales Administrator within a manufacturing or engineering environment.
• Excellent written and verbal communication skills.
• Strong organisational skills with the ability to manage multiple tasks and priorities.
• High level of accuracy and attention to detail.
• Proficient in Microsoft Office (Excel, Word, Outlook) and ERP/MRP/CRM systems.
• Understanding of sales order processing and production scheduling.

Responsibilities

• Prepare and issue customer quotations accurately and promptly.
• Prepare sales invoices and ensure documentation is completed accurately.
• Process customer orders efficiently using the ERP system.
• Support order processing from receipt through to delivery.
• Provide customers with timely updates on delivery schedules and component availability.
• Liaise with suppliers to obtain pricing, lead times and product availability.
• Handle customer and supplier enquiries, resolving issues and escalating complex matters when necessary.
• Work closely with internal teams to ensure customer requirements and delivery commitments are achieved.
• Maintain accurate CRM and ERP data to support effective sales and customer service.
• Provide general administrative support to the commercial team as required.

Skills

Communication skills

Organisational skills

Attention to detail

ERP/MRP/CRM experience

MS Office

Scheduling knowledge

Tools

ERP system

CRM system

MS Excel

MS Word

MS Outlook

Job description

Hours: Monday to Friday, with an early finish on Friday! (Part-time hours also available)

The role:

You will play a key role in supporting the team by ensuring the timely processing of customer enquiries, quotations, orders and invoices. Working closely with customers, suppliers and internal departments, you will deliver excellent customer service while ensuring the efficient administration of sales and purchasing activities.

• 21 days annual leave, increasing with service up to 25 days + bank holidays
• Standard Pension Contributions
• Annual profit related bonus
• Annual pay reviews

Key responsibilities would be:

• Prepare and issue customer quotations accurately and promptly.
• Prepare sales invoices and ensure documentation is completed accurately.
• Process customer orders efficiently using the company's ERP system.
• Support order processing from receipt through to delivery.
• Provide customers with timely updates on delivery schedules and component availability.
• Assist with purchasing administration, including raising purchase orders and maintaining purchasing records.
• Liaise with suppliers to obtain pricing, lead times and product availability.
• Handle customer and supplier enquiries, resolving issues and escalating complex matters when necessary.
• Work closely with internal teams to ensure customer requirements and delivery commitments are achieved.
• Maintain accurate customer records, pricing information and sales documentation.
• Support the team with administrative tasks, customer follow-up and preparation of sales documentation.
• Coordinate sample requests, technical literature and product documentation.
• Produce sales reports and administrative information as required by management.
• Maintain accurate CRM and ERP data to support effective sales and customer service.
• Provide general administrative support to the commercial team as required.

Experience and skills required:

• Previous experience as a Sales Administrator within a manufacturing or engineering environment.
• Excellent written and verbal communication skills.
• Strong organisational skills with the ability to manage multiple tasks and priorities.
• High level of accuracy and attention to detail.
• Good working knowledge of Microsoft Office, particularly Excel, Word and Outlook.
• Experience using ERP, MRP or CRM systems.
• A proactive approach with excellent customer service skills.
• Understanding of sales order processing and production scheduling.

We are committed to fostering a diverse and inclusive environment in line with the Equality Act 2010. All qualified applicants will be considered regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.