Customer Service Administrator

Job Advert; Hatfield; On-site; GBP 18,000 - 21,000; Full time

Job summary

OA Group in Hatfield, Hertfordshire, is recruiting a Customer Service Administrator to join the frontline support team. You will handle inbound enquiries, make outbound calls, process orders and maintain accurate records.

The role operates Monday to Friday, 9am–5pm, with potential for a four-day in-office pattern and one remote day after training; strong Office skills (Outlook/Excel) and a genuine willingness to learn are essential.

Qualifications

• Previous experience within a customer service or contact centre role.
• Excellent attention to detail and ability to follow established processes accurately.
• Strong organisational skills and the ability to manage a varied workload.
• Confident communicating with customers and colleagues over the phone and via email.
• Positive attitude with a genuine willingness to learn and develop.
• Ability to pick up new systems and processes quickly.
• Good IT skills including Microsoft Office, particularly Outlook and Excel.

Responsibilities

• Handle inbound customer enquiries via telephone
• Make outbound calls to customers where required
• Process customer orders
• Follow established processes to ensure work is completed accurately from start to finish
• Liaise with customers and internal teams to ensure orders progress smoothly
• Maintain accurate documentation and administrative records
• Provide general administrative support as required

Skills

Customer service

Attention to detail

Organisational skills

Communication skills

Tools

Microsoft Office

Job description

OA are partnered with an exciting, growing business in Hatfield, Hertfordshire.

We are recruiting on behalf of this client who is currently hiring for Customer Service Administrator to join the team.

Are you someone who loves talking to customers & has previous experience in an office Customer Service setting?

Hours: Monday to Friday 9am until 5pm (with the potential for 4 days in the office, 1 day working from home - once the training period has been completed)

Location:Hatfield, Hertfordshire

Salary: £14.29 per hour, holiday pay accrued, PAYE Contract. This equates to £14.29 p/h on a 35 hour week.

Customer Service Administrator - Responsibilities

• Handle inbound customer enquiries via telephone
• Make outbound calls to customers where required
• Process customer orders
• Follow established processes to ensure work is completed accurately from start to finish
• Liaise with customers and internal teams to ensure orders progress smoothly
• Maintain accurate documentation and administrative records
• Provide general administrative support as required

Customer Service Administrator - What We're Looking For

• Previous experience within a customer service/contact centre role
• Excellent attention to detail with the ability to follow established processes accurately
• Strong organisational skills and the ability to manage a varied workload
• Confident communicating with customers and colleagues over the phone and via email
• Positive attitude with a genuine willingness to learn and develop
• Ability to pick up new systems and processes quickly
• Good IT skills including Microsoft Office, particularly Outlook and Excel

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