Customer Service Administrator

Osborne Appointments; Hitchin; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

WPA Healthcare

Full training provided

20 days annual leave + Bank Holidays

Job summary

OA Group is seeking a Customer Service Administrator to join the busy Customer Care team in Hitchin. You will handle customer enquiries, prepare quotations, process orders and support Account Managers, ensuring accurate records in Salesforce.

This office-based role includes a 9:00am-4:45pm Mon-Thu schedule and 8:30am-4:00pm Friday, with a £27,000 annual salary, 20 days leave plus bank holidays, WPA HealthCare after probation, and full training in a supportive environment.

Qualifications

• Excellent attention to detail with the ability to follow established processes accurately.
• Strong organisational skills and the ability to manage a varied workload.
• Confident communicating with customers and colleagues over the phone and via email.
• Positive attitude with a genuine willingness to learn and develop.
• Experience using Salesforce would be advantageous but is not essential.

Responsibilities

• Respond to customer enquiries via telephone and email.
• Produce accurate quotations and process customer orders.
• Support Account Managers with day-to-day administration.
• Manage after-sales enquiries including repairs, replacements and returns.
• Update and maintain accurate customer records using Salesforce.
• Follow established processes to ensure work is completed accurately from start to finish.
• Liaise with customers and internal teams to ensure orders progress smoothly.
• Maintain accurate documentation and administrative records.
• Attend team meetings and support the wider Customer Care function.
• Provide general administrative support as required.

Skills

Attention to detail

Organisational skills

Communication

Willingness to learn

Salesforce familiarity

Tools

Salesforce

Microsoft Office (Outlook, Excel)

Job description

Customer Service Administrator

Location: Hitchin
Salary: £27,000 per annum
Job Type: Full Time, Permanent

Customer Service Administrator - About the Company

Our client is a well-established manufacturer supplying specialist products to customers across the UK and internationally. They are looking to recruit a Customer Service Administrator to join their friendly Customer Care team based in Hitchin.

Working closely with the Account Managers and wider team, you'll provide excellent customer service while supporting the administration of quotations, orders and after-sales enquiries.

This is a varied office-based role suited to someone who enjoys working in a busy environment, has exceptional attention to detail and takes pride in delivering a high standard of customer service.

Customer Service Administrator - Details

• Office based role in Hitchin
• Monday to Thursday, 9:00am - 4:45pm (45-minute lunch), Friday, 8:30am - 4:00pm (30-minute lunch)
• Salary of £27,000 per annum
• 20 days annual leave plus Bank Holidays
• WPA Healthcare following successful completion of probation
• Full training provided
• Supportive, close-knit team environment

Customer Service Administrator - Responsibilities

• Respond to customer enquiries via telephone and email
• Produce accurate quotations and process customer orders
• Support Account Managers with day-to-day administration
• Manage after-sales enquiries including repairs, replacements and returns
• Update and maintain accurate customer records using Salesforce
• Follow established processes to ensure work is completed accurately from start to finish
• Liaise with customers and internal teams to ensure orders progress smoothly
• Maintain accurate documentation and administrative records
• Attend team meetings and support the wider Customer Care function
• Provide general administrative support as required

Customer Service Administrator - What We're Looking For

• Previous experience within customer service, sales administration or office administration
• Excellent attention to detail with the ability to follow established processes accurately
• Strong organisational skills and the ability to manage a varied workload
• Confident communicating with customers and colleagues over the phone and via email
• Positive attitude with a genuine willingness to learn and develop
• Ability to pick up new systems and processes quickly
• Good IT skills including Microsoft Office, particularly Outlook and Excel
• Experience using Salesforce would be advantageous but is not essential

If you're looking for a varied customer service and administration role within a supportive team where accuracy and excellent service are valued, we'd love to hear from you.

By applying to this job advertisement, you confirm you have read and understood our Data Protection and Privacy Statement and give OA Group authorisation to hold your provided data. Thank you for your interest in this vacancy, which is being advertised by OA Group, acting as an employment agency/business. Your application will be considered alongside others, and we will contact you within 3 working days if you have been shortlisted.