Customer Support Administrator

Pertemps Bond; Silverstone; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Salary £24,000

35 hours/week

Training and development

Long-term career prospects

Job summary

Pertemps Bond in Silverstone is seeking a Customer Support Administrator to join a friendly, supportive team. You will act as a key contact for customers, handle enquiries, process orders, and ensure a high level of service throughout the customer journey.

Due to the office location, candidates must hold a full UK driving licence and have access to their own vehicle. The role offers a 35-hour week (Monday to Friday, 9:00am–5:00pm) and opportunities for training and development.

Qualifications

• Previous office-based customer service experience.
• Strong telephone customer service and communication.
• Excellent data entry and administration skills with attention to detail.
• Good IT skills with CRM and Microsoft Office experience.

Responsibilities

• Handling customer enquiries via telephone, email, and online channels.
• Processing customer orders accurately and efficiently.
• Producing and following up sales quotations.
• Maintaining customer records and updating information on internal systems.
• Managing data entry tasks with a high degree of accuracy.
• Monitoring order progress and keeping customers informed of updates.
• Assisting with back-order management and order tracking.
• Running reports and maintaining accurate system data.
• Building and maintaining strong customer relationships.
• Supporting the wider team with administrative duties as required.
• Gathering customer feedback and identifying opportunities for service improvements.

Skills

Customer service

Data entry

CRM

Microsoft Office

Tools

CRM systems

MS Office

Job description

Customer Support Administrator Location: Silverstone Salary: £24,000 per annum Hours: 35 hours per week, Monday to Friday, 9:00am to 5:00pm (1-hour lunch break) The Company Our client is a successful and growing business operating within a specialist technical sector. They are looking to recruit a Customer Support Administrator to join their friendly and supportive team. This role would suit someone with previous office-based customer service experience who enjoys speaking with customers, processing information accurately, and working in a fast-paced environment. The Role As a Customer Support Administrator, you will act as a key point of contact for customers, handling enquiries, processing orders, and ensuring a high level of service throughout the customer journey. Due to the location of the office, candidates must hold a full UK driving licence and have access to their own vehicle, as public transport options are limited.

Key responsibilities include:

• Handling customer enquiries via telephone, email, and online channels.
• Processing customer orders accurately and efficiently.
• Producing and following up sales quotations.
• Maintaining customer records and updating information on internal systems.
• Managing data entry tasks with a high degree of accuracy.
• Monitoring order progress and keeping customers informed of updates.
• Assisting with back-order management and order tracking.
• Running reports and maintaining accurate system data.
• Building and maintaining strong customer relationships.
• Supporting the wider team with administrative duties as required.
• Gathering customer feedback and identifying opportunities for service improvements.

About You

To be considered for this role, you will have:

• Previous office-based customer service experience.
• Strong telephone customer service skills and confidence communicating with customers.
• Excellent data entry and administration skills with a keen eye for detail.
• Good IT skills, including experience using CRM systems and Microsoft Office.
• Strong organisational skills and the ability to manage multiple tasks effectively.
• A professional, friendly, and proactive approach.
• Excellent written and verbal communication skills.

Please Note

This role is best suited to candidates with experience in an office or business support environment. Whilst customer-facing skills are important, applicants from purely retail customer service backgrounds may not have the level of administrative and order-processing experience required for this position.

Benefits

• Salary of £24,000
• Monday to Friday working hours
• 35-hour working week
• Supportive team environment
• Opportunities for training and development
• Long-term career prospects within a growing organisation