Customer Service Administrator | Construction (Temp-to-Perm)

Confidential; Uxbridge; On-site; GBP 15,000 - 21,000; Full time

Job summary

Confidential in Cowley, Uxbridge is seeking a Customer Service Administrator to join a busy team on a temporary to permanent basis. The role focuses on delivering excellent customer service, handling enquiries, and coordinating engineer appointments.

Ideal candidates will have solid administration experience, strong communication skills, and proficient IT capabilities. Immediate start available with a supportive, friendly environment.

Qualifications

• Previous customer service and administration experience.
• Excellent written and verbal communication skills.
• Strong organisational and time management abilities.
• Ability to prioritise workload in a fast-paced environment.
• Proficient IT skills, including Microsoft Office.

Responsibilities

• Respond to customer enquiries via telephone and email.
• Handle and resolve customer complaints professionally and efficiently.
• Schedule engineers and coordinate appointments.
• Liaise with internal teams to ensure timely project completion.
• Update customer records and maintain accurate system information.
• Support the wider team with administrative tasks.
• Provide excellent customer service at all times.

Skills

Customer service

Administration

Communication skills

Microsoft Office

Attention to detail

Tools

CRM system

Job description

Confidential in Cowley, Uxbridge is seeking a Customer Service Administrator to join a busy team on a temporary to permanent basis. The role focuses on delivering excellent customer service, handling enquiries, and coordinating engineer appointments.

Ideal candidates will have solid administration experience, strong communication skills, and proficient IT capabilities. Immediate start available with a supportive, friendly environment.