Customer Service Administrator

2i Recruit Ltd; Godalming; Hybrid; GBP 14,000 - 17,000; Part time

Benefits offered by this job

Hybrid working 2-3 days in office/2-3

On-site parking

Job summary

2i Recruit Ltd is seeking a proactive Customer Service Administrator to join a friendly team in the UK. This temporary role blends customer support, order processing and general administration, ideal for someone who enjoys resolving queries and coordinating with internal teams to ensure smooth service.

You will handle customer enquiries, manage deliveries and returns, maintain accurate records, and support colleagues across departments.

Qualifications

• Experience in customer service, sales support or order processing.
• Experience with CRM/ERP or warehouse management systems.
• Excellent written and verbal communication skills.
• Strong organisational skills and attention to detail.
• Comfort with handling refunds, returns and customer queries.

Responsibilities

• Respond to customer enquiries via the support platform.
• Liaise with warehouse/logistics to resolve delivery issues.
• Manage courier communications and track deliveries.
• Process returns and refunds per procedures.
• Maintain accurate customer records and update systems.
• Support other teams with ad hoc admin tasks.

Skills

Customer service

Order processing

Administration

CRM

ERP

Warehouse systems

Attention to detail

Tools

CRM

ERP

Warehouse management systems

Job description

Our client is seeking a proactive and customer-focused temporary Customer Service Administrator to join their friendly and growing team. This is a varied role combining customer service, order management and administration, making it ideal for someone who enjoys resolving customer queries and working closely with internal teams to ensure an exceptional customer experience. The successful candidate will be responsible for handling customer enquiries, managing delivery issues and returns, and supporting the wider business with day-to-day administrative tasks.

Company Benefits:

• Hybrid working available (2-3 days in the office and 2-3 days from home).
• On-site parking.
• Varied role with exposure to multiple areas of the business.

Key Responsibilities:

• Responding to customer enquiries and resolving issues via the company's customer support platform.
• Liaising with warehouse and logistics teams to investigate and resolve delivery-related queries.
• Managing courier communications and tracking deliveries to ensure successful order fulfilment.
• Identifying lost or delayed parcels and coordinating replacement orders where necessary.
• Processing returns and refund requests in line with company procedures.
• Issuing return authorisations and maintaining accurate records of pending refunds.
• Coordinating with internal teams to ensure returned goods are received and processed correctly.
• Arranging customer refunds and ensuring all transactions are completed accurately.
• Maintaining accurate customer records and updating internal systems.
• Supporting the wider team with administrative and operational tasks as required.

Experience and Skills Requirements

• Previous experience within a customer service, sales support, order processing or administration role.
• Experience working with CRM, ERP or warehouse management systems.
• E-commerce customer service experience would be highly advantageous.
• Experience dealing directly with consumers and providing a high level of customer care.
• Previous experience liaising with courier and logistics providers.
• Excellent communication skills, both written and verbal.
• Strong organisational skills with the ability to manage multiple priorities.
• Good attention to detail and problem-solving abilities.
• Proficient in Microsoft Office applications and business systems.
• Flexible, team-oriented approach and willingness to support different areas of the business.