Customer Service Administrator

Confidential; Halifax; On-site; GBP 17,000 - 21,000; Full time

Job summary

Confidential in Halifax is seeking a Customer Service Administrator for an initial 3-month assignment. You will build lasting relationships with customers, guide onboarding, and resolve queries by phone and email to ensure a smooth customer journey.

You’ll record interactions accurately, monitor engagement, and work with internal teams to drive improvements and retention. A proactive, organised communicator will excel in this role.

Qualifications

• Experience in customer success or onboarding is desirable.
• Strong communication and relationship-building skills.
• Organised with good administration and data handling abilities.

Responsibilities

• Develop positive relationships with a range of customers.
• Guide new customers through onboarding and setup.
• Handle queries by telephone and email as a trusted contact.
• Understand customer requirements and monitor engagement.
• Identify opportunities to improve customer experience and retention.
• Take ownership of issues and resolve them effectively.
• Record customer information accurately and maintain records.
• Share feedback to help improve products, services and processes.
• Collaborate with internal teams to resolve concerns and ensure a smooth journey.

Skills

Customer focus

Relationship building

Communication

Organised

Problem solving

Onboarding

CRM basics

Tools

CRM software

Job description

Customer Service Administrator ASAP start for 3 months

Location: Halifax, HX2

Salary: Competitive
Are you someone who enjoys building relationships, solving problems and making sure customers get the very best experience?
You'll become a key point of contact for your customers, getting to know their needs, helping them make the most of the products and services available to them and ensuring they continue to receive value throughout their journey.

The Role

• - Developing positive, long-term relationships with a range of customers.
• - Guiding new customers through their initial onboarding and helping them get up and running.
• - Acting as a trusted contact for customer queries and providing support by telephone and email.
• - Getting to know your customers and understanding their individual requirements.
• - Keeping an eye on customer engagement and recognising when someone may need additional support.
• - Proactively contacting customers to check in, understand their experience and identify opportunities to improve their relationship with the business.
• - Taking ownership of customer issues and seeing them through to a successful resolution.
• - Recording customer information and interactions accurately.
• - Gathering customer feedback and identifying recurring issues or opportunities for improvement.
• - Working alongside internal teams to resolve customer concerns and ensure a smooth experience.
• - Sharing customer feedback and insight with colleagues to help improve products, services and processes.
• - Supporting customer retention, renewals and repeat business.

What We're Looking For

We're looking for someone who is naturally customer-focused but also understands the importance of building lasting commercial relationships.
You'll ideally have experience in customer success and comfortable communicating with customers over the phone and via email.
You'll also need to be:

• - Confident and professional when dealing with customers.
• - A strong communicator with excellent relationship-building skills.
• - Proactive rather than someone who waits to be asked.
• - Organised and able to manage a portfolio of customers effectively.
• - A good problem solver who enjoys finding practical solutions.
• - Comfortable using customer information and data to identify trends or potential issues.
• - Commercially aware, with an understanding of the importance of customer retention.
• - Able to work collaboratively with different internal teams.
• - Detail-focused with good administration and record-keeping skills.

Why Join?

This is an opportunity to become an important part of the customer journey and have a genuine impact on customer relationships.
You'll have the opportunity to develop your customer success and account management skills, build strong relationships with a varied customer base and contribute directly to customer satisfaction and long-term retention.
If you're friendly, proactive and commercially minded, and enjoy making a real difference to the customers you work with, we'd love to hear from you.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.