Customer Service Administrator

Odin Careers Ltd; Farnborough; Hybrid; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Hybrid working

Flexible hours

25 days holiday + birthday off

Job summary

Odin Careers Ltd is seeking a proactive Customer Service Administrator to join a busy service delivery team in the UK. You will support day-to-day administration, coordinate onboarding, and help postings across pages while delivering a high level of customer service.

The role emphasises organisation, attention to detail, and the ability to learn in a fast-paced environment. Hybrid working is offered with flexible hours and career development opportunities.

Qualifications

• Strong organisational skills and excellent attention to detail.
• Clear communication and a professional, approachable manner.
• Confidence using IT systems and Microsoft Office 365.
• Ability to prioritise tasks and manage deadlines.
• Practical, problem-solving approach and ability to work independently when needed.
• Willingness to learn and develop within a team.

Responsibilities

• Supporting internal teams with day-to-day administration and coordination.
• Collecting and checking paperwork to ensure applications are complete and accurate.
• Carrying out reference checks and verifying documents.
• Coordinating onboarding and helping applicants complete steps before starting.
• Supporting high-volume campaigns and keeping processes running smoothly.
• Assisting with adverts and posting across relevant pages.
• Responding to enquiries with a professional, helpful service.
• Maintaining applicant information, records, deadlines and priorities.

Skills

Organisational skills

Attention to detail

Clear communication

IT systems experience

Microsoft Office 365

Prioritisation

Team player

Tools

Microsoft Office 365

Job description

Are you organised, enjoy helping people and thrive in a busy environment where no two days are the same?

We're looking for a proactive and detail-oriented Customer Service Administrator to join a busy service delivery team. This is a great opportunity for someone who enjoys administration and customer service and wants to build their experience in a fast-paced, people-focused business.

You don't need previous industry experience, and while an administrative background would be beneficial, we're equally interested in people with strong organisational skills, a positive attitude and the motivation to learn.

What you'll be doing

• Supporting internal teams with day-to-day administration and coordination.
• Collecting and checking paperwork to ensure applications are complete and accurate.
• Carrying out reference checks and verifying documents.
• Coordinating onboarding, helping successful applicants complete the necessary steps before starting.
• Supporting high-volume campaigns and helping keep the process running smoothly.
• Assisting with adverts and posting across relevant pages.
• Responding to enquiries and providing a professional, helpful service throughout the process.
• Keeping applicant information and records accurate, ensuring deadlines and priorities are managed effectively.

What we're looking for

• Strong organisational skills and excellent attention to detail.
• Clear communication skills and a professional, approachable manner.
• Confidence using IT systems and Microsoft Office 365.
• The ability to prioritise tasks, manage deadlines and stay organised in a busy environment.
• A practical, problem-solving approach and the confidence to work independently when needed.
• Someone who enjoys working as part of a team and is motivated to learn and develop.

Previous experience in a fast-paced office or administration role would be beneficial, but industry experience isn't essential. We're looking for the right attitude, a willingness to learn and someone who takes pride in doing a job well.

What's on offer?

• Hybrid working, with up to three days per week from home.
• Flexible start and finish times.
• 23 days' annual leave, increasing with length of service, plus your birthday off.
• A flexible benefits package following probation.
• Structured training, ongoing support and opportunities for career development.
• A friendly, informal team environment with a busy, energetic atmosphere.

Interested?

If you're organised, enjoy working with people and are looking for an opportunity to develop your skills in a growing business, we'd love to hear from you.

You don't need to have worked in recruitment before. If you have the right attitude, attention to detail and willingness to learn, this could be the opportunity for you.

If you don't hear from us within 5 working days, please consider your application unsuccessful for this position. We appreciate your interest and encourage you to apply for future opportunities with us