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Search Consultancy LTD; Middleton; On-site; GBP 11,000 - 18,000; Full time

Job summary

Search Consultancy LTD is seeking a Customer Service Administrator to join a busy customer experience team in Middleton. This temporary 3-month contract offers an immediate start with potential extension or permanent opportunities for the right candidate.

You will handle customer enquiries, support administrative processes, and ensure customers receive excellent service throughout their journey, working Monday to Friday, 9:00am to 5:30pm.

Qualifications

• Experience in customer service or administration.
• Excellent written and verbal communication skills.
• Strong organisational and time management abilities.
• Proficient with Microsoft Office applications.
• High attention to detail and accuracy.
• Able to work in a fast-paced environment.
• Positive, proactive, customer-focused.
• Comfortable working independently and in a team.

Responsibilities

• Provide excellent customer service via inbound and outbound channels.
• Handle customer enquiries and administrative requests efficiently.
• Support the wider team with day-to-day administrative duties.
• Work towards individual and team KPI targets.
• Resolve customer issues accurately within agreed timescales.
• Prioritise workloads to maintain service levels and efficiency.
• Assist with managing records and update internal systems.
• Identify trends to support continuous improvement.
• Collaborate across the department to deliver a positive customer experience.
• Drive a right-first-time approach to minimise repeat contacts.

Skills

Customer service

Administration

Communication

IT proficiency

Attention to detail

Organisational skills

Team player

Independent worker

Microsoft Office

Tools

Microsoft Office

Job description

Contract: Temporary, Initial 3-Month Contract

Start Date: 5th October

Pay Rate: £12.76 per hour

Hours: Monday to Friday, 9:00am - 5:30pm

About the Role

We are currently recruiting for a Customer Service Administrator to join a busy and fast-paced customer experience team based in Middleton.

This is an excellent opportunity for a customer-focused administrator looking for an immediate start within a supportive and professional environment. Initially offered on a 3-month temporary contract, there is potential for the assignment to be extended and opportunities for permanent employment for the right candidate.

You will be responsible for handling customer enquiries, supporting administrative processes, and ensuring customers receive an excellent service throughout their journey.

Key Responsibilities

• Providing excellent customer service via inbound and outbound communication channels
• Managing customer enquiries and administrative requests efficiently and professionally
• Supporting the wider team with day-to-day administrative duties
• Working towards individual and team KPI targets
• Ensuring customer issues are resolved accurately and within agreed timescales
• Prioritising workloads to maintain service levels and team efficiency
• Handling customer complaints and escalating issues where appropriate
• Maintaining accurate records and updating internal systems
• Identifying trends and recurring customer issues to support continuous improvement
• Collaborating with colleagues across the department to deliver a positive customer experience
• Driving a "right first time" approach to minimise repeat customer contact

About You

• Previous experience in a customer service and/or administration role
• Excellent communication skills, both written and verbal
• Strong organisational and time management skills
• Good IT skills and confidence using Microsoft Office applications
• Strong attention to detail
• Ability to work effectively in a fast-paced environment
• Positive, proactive and customer-focused approach
• Ability to work both independently and as part of a team

What's on Offer?

• Potential for contract extension or permanent opportunities
• Friendly and supportive working environment
• Valuable experience within a customer-focused organisation
• Monday to Friday working pattern with no weekends

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age