Service Administrator (6 Month FTC)

Onecom; Fareham; On-site; GBP 23,850 - 29,150; Full time

Benefits offered by this job

25 days + bank holidays

Birthday day off

Flexible working hours

9% pension contribution

Quarterly employee awards

Company events

In-House Training Academy

24/7 mental health support

Job summary

Onecom, based in Fareham, seeks a Service Administrator for a 6-month fixed-term contract. The role demands managing returns and repairs, ensuring high customer service standards, and maintaining accurate records.

The right candidate will bring shipping experience and strong communication skills. Join us to enjoy 25 days of holiday, personal development opportunities, and employee wellbeing initiatives.

Qualifications

• Experience in shipping, packaging, or similar roles.
• Proficiency in MS Office and internal systems.
• Strong communication skills essential for customer interaction.

Responsibilities

• Managing returns and repairs across devices.
• Validating returns for accuracy in various factors.
• Processing goods and maintaining accurate records.
• Communicating with customers about their requests.

Skills

Experience in shipping and packaging

Strong MS Office skills

Excellent written and verbal communication

High attention to detail

Customer service experience

Ability to manage varied workload

Professional telephone manner

Solid administration background

Adaptable and proactive attitude

Team-focused mindset

Job description

Join our Team as a Service Administrator

Location: Whiteley
Contract: 6 month Fixed‑Term Contract
Salary: £26,500 Per Annum
Hours: Monday to Friday 08:00 - 17:00

About The Role

The Service Administrator is responsible for ensuring that all company returns and repairs are processed and managed correctly while delivering a high level of service to our customers and the internal business. This will encompass efficient handling of customer and supplier return and repair requests, including checking for accuracy in terms of quantity, description, part/model, reason type, price and condition.

What Makes You a Great Fit

• Experience in shipping and packaging
• Strong MS Office skills and confidence using internal systems
• Excellent communication both written and verbal
• High attention to detail with accuracy in every task
• Customer service experience, ideally telephone‑based
• Ability to manage a varied workload and meet deadlines
• Professional telephone manner
• Solid administration background
• Adaptable and proactive with a positive “can‑do” attitude
• Team‑focused mindset with a willingness to support colleagues

Key Responsibilities

• Manage returns and repairs across Mobile, IT and Telephony devices
• Validate returns including quantities, descriptions, models, pricing and condition
• Process goods in and maintain accurate records
• Handle quote management and customer communication
• Dispatch goods promptly and correctly
• Test devices and perform data wiping where required
• Create inspection or fault reports and customer invoices
• Program devices to meet customer specifications
• Maintain correct storage of materials and goods
• Keep all system information updated and accurate
• Follow company policies, processes and procedures
• Support internal teams with coordination and communication
• Carry out additional duties as required by the line manager

Perks for our People

• Holidays: 25 days + bank holidays and buy/sell options
• Other Leave: Birthday day off, 12 paid hours for flexible use, Volunteer day
• Lifestyle: 9% combined pension contribution and 4x salary life assurance
• Rewards: Quarterly and annual employee awards, discounts on tech
• Socials: All‑expenses‑paid company events
• Development: In‑House Training Academy
• Wellbeing: 24/7 access to mental health support, Calm App, discounted gym membership, free breakfast & fresh fruit, eye‑care vouchers, financial wellbeing support

Who We Are

Onecom is an award‑winning provider of Communication Technology, trusted by UK organisations to deliver Simply Brilliant Customer Experiences.

Ed & i

We are committed to equity, diversity, and inclusion, and we encourage candidates to complete our equality monitoring form as part of the application process. Responses are anonymous and help inform our future initiatives.