Customer Service Administrator

The Best Connection; Whetsted; On-site; GBP 16,000 - 22,000; Full time

Job summary

The Best Connection is seeking a proactive Customer Service Administrator to join during our busiest period. This on-site, full-time role focuses on supporting customers with day-to-day order and delivery queries to ensure an excellent experience.

Based in Paddock Wood, Kent, the role runs 8:30am–5pm Monday to Friday on a temporary contract until January 2027, paying £13.85 per hour. Full training is provided, with potential for permanent opportunities depending on business needs and performance.

Qualifications

• Previous customer service or administration experience preferred.
• Strong computer literacy and MS Office proficiency.
• Excellent written and verbal communication skills.

Responsibilities

• Respond to customer enquiries via email, phone, and internal systems.
• Track and investigate orders and delivery issues.
• Manage basic carrier claims and liaise with carriers and internal teams.
• Maintain accurate records in customer service systems.
• Provide timely updates to customers and ensure resolution.
• Support the wider customer service and operations teams during peak periods.
• Assist with general administrative duties as required.

Skills

Customer service

MS Office

Communication

Organisational skills

Prioritisation

Teamwork

Job description

Customer Service Administrator (Temporary Contract until January 2027)

On-site | Full Time | 8:30am to 5pm Monday to Friday

£13.85 per hour

Paddock Wood, Kent

About the role

The Best Connection are looking for a proactive and enthusiastic Customer Service Administrator to join our clients team during our busiest period of the year. This is a hands-on role supporting customers with day-to-day order and delivery queries while helping to ensure an excellent customer experience.

This is an ideal opportunity for someone who enjoys problem-solving, is highly organised, and is happy to roll up their sleeves and support the wider team when needed.

Key Responsibilities

• Respond to customer enquiries via email, phone, and internal systems.
• Track and investigate customer orders and delivery issues.
• Manage basic carrier claims, including lost, damaged, or delayed parcels.
• Liaise with carriers and internal departments to obtain updates and resolve issues.
• Maintain accurate records within customer service systems.
• Provide timely updates to customers and ensure issues are followed through to resolution.
• Support the wider customer service and operations teams during peak periods.
• Assist with general administrative duties as required.

What We're Looking For

• Previous customer service or administration experience preferred.
• Strong computer literacy and confidence using multiple systems and Microsoft Office applications.
• Excellent written and verbal communication skills.
• Organised with strong attention to detail.
• Ability to prioritise workload and work in a fast-paced environment.
• Positive, proactive attitude with a willingness to get involved wherever needed.
• Reliable team player with a flexible approach to work.

What We Offer

• Opportunity to join a growing and fast-paced business.
• Valuable experience within e-commerce and logistics.
• Full Training
• Opportunity to be considered for a permanent position, subject to business needs and performance.