Customer Account Administrator

Pertemps Black Country Perms; Stafford; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

25 days holiday

Free on-site parking

Friendly working environment

Job summary

Pertemps Black Country Perms is seeking an organized and proactive Customer Account Manager in Cannock. You will manage key accounts from order to delivery, coordinate projects with sales and internal teams, and ensure superb customer service.

The role suits someone who values accuracy, timeliness and strong relationship-building. Ideal candidates will have experience in project coordination or account management, plus excellent communication and MS Office skills.

Qualifications

• Experience in project coordination, account management, sales support or customer service.
• Excellent communicator with strong relationship-building skills.
• Highly organised with exceptional attention to detail.
• Ability to prioritise a busy workload and manage multiple projects.
• Calm under pressure with strong problem-solving abilities.
• Confident using Microsoft Office, Excel and business systems.

Responsibilities

• Manage multiple key customer accounts on a day-to-day basis.
• Coordinate customer projects from initial order through to successful completion.
• Process customer orders accurately and efficiently.
• Liaise regularly with customers, providing updates on project progress and delivery schedules.
• Build and maintain strong relationships with customers, colleagues and the external sales team.
• Monitor and manage stock allocated to customer accounts.
• Identify and resolve issues quickly, ensuring minimal disruption to projects.
• Coordinate customer approvals for new product lines.
• Ensure clear communication across all departments to keep projects on track.
• Deliver outstanding customer service while meeting deadlines.

Skills

Project coordination

Account management

Sales support

Customer service

Communication skills

Attention to detail

Microsoft Office

Excel

Business systems

Tools

Microsoft Office

Excel

CRM systems

Job description

Job description

Are you highly organised with excellent customer service and project coordination skills? Are you available to start work straight away?

Our client, a well-established and successful business based in Cannock, is looking to recruit an experienced Customer Account Manager to join their busy and friendly team.

This is an exciting opportunity for someone who thrives in a fast-paced environment, enjoys building strong customer relationships and takes pride in ensuring projects are delivered accurately and on time.

As a Customer Account Manager, you will be responsible for managing several key customer accounts, acting as the main point of contact from order through to delivery. Working closely with customers, the sales team and internal departments, you'll ensure projects run smoothly while delivering an exceptional customer experience.

Key Responsibilities

• Manage multiple key customer accounts on a day-to-day basis.
• Coordinate customer projects from initial order through to successful completion.
• Process customer orders accurately and efficiently
• Liaise regularly with customers, providing updates on project progress and delivery schedules
• Build and maintain strong relationships with customers, colleagues and the external sales team.
• Monitor and manage stock allocated to customer accounts.
• Identify and resolve issues quickly, ensuring minimal disruption to projects.
• Coordinate customer approvals for new product lines.
• Ensure clear communication across all departments to keep projects on track
• Deliver outstanding customer service while meeting deadlines.

We're looking for someone who is:

• Experienced in project coordination, account management, sales support or customer service.
• An excellent communicator with strong relationship-building skills.
• Highly organised with exceptional attention to detail.
• Able to prioritise a busy workload and manage multiple projects simultaneously
• Calm under pressure with excellent problem-solving abilities.
• Confident using Microsoft Office, Excel and business systems.

What's on Offer?

• Friendly and supportive working environment
• Opportunity to work with major customer accounts.
• Varied and fast-paced role with genuine responsibility.
• 25 days Holiday + Bank Holidays
• Free on-site parking.

If you have experience as a Project co-ordinator, Project Coordinator, Customer Account Manager, Sales Support, Account Co-ordinator, Order Processing, Customer Service, Project Management we'd love to hear from you.