Office Administrator / Customer Service Advisor

AWD online; Sutton Coldfield; On-site; GBP 15,000 - 21,000; Part time

Job summary

AWD online in Sutton Coldfield is seeking an Office Administrator / Customer Service Advisor on a part-time, permanent basis. You will support customers, engineers and day-to-day administration, handling inquiries, scheduling surveys and visits, and keeping records up to date.

The role suits an organised, reliable communicator who can work independently and stay calm when busy. Working hours are Monday, Tuesday and Friday, 9.00am–5.30pm, with occasional holiday cover.

Qualifications

• Organised, reliable and able to manage workload independently.
• Confident and professional on the telephone, with a friendly manner.
• Able to use initiative and manage changing priorities.
• Calm and professional in a busy office environment.
• Good communication skills and attention to detail.
• Comfortable using a computer and everyday office systems.

Responsibilities

• Manage customer enquiries by phone and email with a friendly, professional approach.
• Organise site surveys and engineers’ visits.
• Liaise with engineers and respond to administrative requests.
• Maintain accurate job and client records.
• Raise purchase orders and chase outstanding payments.
• Provide general office administration and holiday cover.

Skills

Organised

Reliable

Independent worker

Communication

Attention to detail

Customer service

Tools

Computer literacy

Job description

Office Administrator / Customer Service Advisor

Join a friendly small-office team in a varied part-time role supporting customers, engineers and day-to-day administration. This opportunity suits an organised, reliable communicator who can work independently, manage changing priorities and stay calm when busy.

If you’ve also worked in the following roles, we’d also like to hear from you: Administration Assistant, Business Support Administrator, Admin Assistant, Team Administrator, Customer Service Administrator, Customer Service Assistant, Customer Support Advisor, Reception Administrator, Office Coordinator

SALARY: £13 per Hour

LOCATION: Sutton Coldfield, West Midlands

JOB TYPE: Part-Time, Permanent

WORKING HOURS: Monday, Tuesday and Friday, 9.00am - 5.30pm. Additional hours will occasionally be required for holiday cover

JOB OVERVIEW

Enjoy a varied working week where organisation, communication and dependable support make a visible difference to a close-knit team.

The Office Administrator / Customer Service Advisor will help keep customer enquiries, site surveys, engineer visits and office records running smoothly while contributing to a friendly and professional service.

Working independently when needed, the Office Administrator / Customer Service Advisor will balance changing priorities and liaise confidently with customers, colleagues and tradespeople.

The Office Administrator / Customer Service Advisor will also support general administration and provide office-team holiday cover when required.

DUTIES

Your duties as the Office Administrator / Customer Service Advisor include:

• Customer Enquiries and Calls: Manage incoming telephone calls, company correspondence and customer enquiries with a friendly, professional approach
• Survey and Visit Scheduling: Organise site surveys and engineers’ visits
• Engineer Liaison: Liaise with engineers and respond to their administrative requests
• Job and Client Records: Manage job and client information and keep office records up to date
• Purchase Orders: Raise purchase orders as required
• Invoice Follow-Up: Chase outstanding invoice payments
• General Administration: Support the team with day-to-day office administration
• Holiday Cover: Provide cover for other members of the office team when required

CANDIDATE REQUIREMENTS

ESSENTIAL

• Organised, reliable and able to manage their own workload independently
• Confident and professional on the telephone, with a friendly and approachable manner
• Able to use initiative, manage several tasks and respond to changing priorities
• Calm and professional in a busy office environment
• Good communication skills and excellent attention to detail
• Confident using a computer and everyday office systems
• Comfortable working as part of a small team

DESIRABLE

• Previous experience in office administration, customer service, scheduling, job management or a trade or construction-related environment