Customer Account Administrator

Pertemps Black Country Perms; Cannock; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Friendly environment

On-site parking

25 days holiday + Bank Holidays

Job summary

Pertemps Black Country Perms in Cannock is seeking an experienced Customer Account Manager to join a busy team. You will manage several key customer accounts from order to delivery, coordinating projects and ensuring on-time, accurate delivery while delivering a superb customer experience.

The role requires excellent communication, strong organisational skills, and the ability to balance multiple projects in a fast-paced environment.

Qualifications

• Experience in project coordination, account management, sales support or customer service.
• Excellent communicator with strong relationship-building skills.
• Highly organised with attention to detail.

Responsibilities

• Manage multiple key customer accounts on a day-to-day basis.
• Coordinate customer projects from initial order through to successful completion.
• Process customer orders accurately and efficiently.
• Liaise regularly with customers, providing updates on project progress and delivery schedules.
• Build and maintain relationships with customers, colleagues and the external sales team.
• Monitor and manage stock allocated to customer accounts.
• Identify and resolve issues quickly, ensuring minimal disruption to projects.
• Coordinate customer approvals for new product lines.
• Ensure clear communication across all departments to keep projects on track.
• Deliver outstanding customer service while meeting deadlines.

Skills

Project coordination

Account management

Customer service

Communication

Organisational skills

Problem-solving

MS Office / Excel

Tools

MS Office Suite

Excel

Job description

Job description

Are you highly organised with excellent customer service and project coordination skills? Are you available to start work straight away?

Our client, a well-established and successful business based in Cannock, is looking to recruit an experienced Customer Account Manager to join their busy and friendly team.

This is an exciting opportunity for someone who thrives in a fast-paced environment, enjoys building strong customer relationships and takes pride in ensuring projects are delivered accurately and on time.

As a Customer Account Manager, you will be responsible for managing several key customer accounts, acting as the main point of contact from order through to delivery. Working closely with customers, the sales team and internal departments, you'll ensure projects run smoothly while delivering an exceptional customer experience.

Key Responsibilities

• Manage multiple key customer accounts on a day-to-day basis.
• Coordinate customer projects from initial order through to successful completion.
• Process customer orders accurately and efficiently
• Liaise regularly with customers, providing updates on project progress and delivery schedules
• Build and maintain strong relationships with customers, colleagues and the external sales team.
• Monitor and manage stock allocated to customer accounts.
• Identify and resolve issues quickly, ensuring minimal disruption to projects.
• Coordinate customer approvals for new product lines.
• Ensure clear communication across all departments to keep projects on track
• Deliver outstanding customer service while meeting deadlines.

We're looking for someone who is:

• Experienced in project coordination, account management, sales support or customer service.
• An excellent communicator with strong relationship-building skills.
• Highly organised with exceptional attention to detail.
• Able to prioritise a busy workload and manage multiple projects simultaneously
• Calm under pressure with excellent problem-solving abilities.
• Confident using Microsoft Office, Excel and business systems.

What's on Offer?

• Friendly and supportive working environment
• Opportunity to work with major customer accounts.
• Varied and fast-paced role with genuine responsibility.
• 25 days Holiday + Bank Holidays
• Free on-site parking.