Customer Support Administrator

Michael Page; Lifford; Hybrid; GBP 25,000 - 27,000; Full time

Benefits offered by this job

Hybrid working (3 days in office, 2 at

Free parking on site

Job summary

Michael Page is seeking a Customer Support Administrator in Birmingham to support a busy team with customer-focused and administrative activities. You will engage with existing and prospective partners, maintain CRM records and help manage relationships.

This temporary-to-permanent role offers full training, flexible hours, and long-term career potential. You will work 3 days in the office and 2 from home with a focus on delivering excellent customer service by phone and email.

Qualifications

• Confident and professional telephone manner.
• Strong verbal and written communication skills.
• Good administration and organisational abilities.
• Comfortable using IT systems, Microsoft Office and CRM databases.
• Excellent attention to detail.
• Positive attitude and willingness to learn.
• Ability to work independently and as part of a team.

Responsibilities

• Contact existing partners to build relationships and update information.
• Speak with prospective partners and introduce services and benefits.
• Record accurate information, notes and activity on the CRM system.
• Maintain and update customer and partner databases.
• Provide excellent customer service via telephone and email.
• Support customer engagement and business development campaigns.
• Assist with reporting and administrative tasks.
• Ensure all records remain accurate and compliant.
• Work collaboratively with colleagues across the organisation.

Skills

Telephone manners

Verbal communication

Written communication

Administrative skills

Attention to detail

Teamwork

Tools

CRM databases

Microsoft Office

Job description

This is a fantastic opportunity for an organised and confident individual looking to build experience as a Customer Support Administrator and within relationship management. You'll engage with existing and prospective partners, maintain accurate CRM records and support a busy team with a range of customer-focused and administrative activities.

Client Details

Our client is a well-established national organisation with a strong reputation in its field. Due to continued growth, they are seeking a Customer Support Administrator to join their friendly team on a temporary-to-permanent basis, offering full training and excellent long-term career potential. They are based in Kings Norton, Birmingham and are anow seeking a Customer Support Administrator to join them on a temp to perm basis.

Description

• Contact existing partners to build relationships and update information
• Speak with prospective partners and introduce services and benefits
• Record accurate information, notes and activity on the CRM system
• Maintain and update customer and partner databases
• Provide excellent customer service via telephone and email
• Support customer engagement and business development campaigns
• Assist with reporting and administrative tasks
• Ensure all records remain accurate and compliant
• Work collaboratively with colleagues across the organisation

Profile

A successful Customer Support Administrator should have:

• Confident and professional telephone manner
• Strong verbal and written communication skills
• Good administration and organisational abilities
• Comfortable using IT systems, Microsoft Office and CRM databases
• Excellent attention to detail
• Positive attitude and willingness to learn
• Ability to work independently and as part of a team

Job Offer

• An annual salary of £24850 to £26850 per annum.
• Temp to Perm Opportunity.
• Hybrid working, 3 days in office and 2 from home.
• Free parking on site.
• Temporary position based in Birmingham, with opportunities to gain valuable experience in the not-for-profit sector.
• Flexible working hours to suit your schedule.

People are at the heart of Michael Page. We are committed to creating an inclusive environment. As an inclusive recruiter we welcome applications from people of all backgrounds, identities and experiences. If you require any adjustments or accommodations during the recruitment process, we'll work with you to ensure you can perform at your best