Customer Service Administrator

Culina Group; Northampton; On-site; GBP 28,000; Full time

Job summary

A logistics and warehousing company is seeking a Customer Service Administrator in Rugby, UK. This full-time permanent position requires strong communication skills to provide excellent service to customers. Responsibilities include handling queries, managing order communications, and processing returns. The ideal candidate will be computer literate, organised, and adaptable to fluctuating business needs. The company offers extensive employee benefits, including 28 days of annual leave and a competitive pension scheme.

Benefits

28 days annual leave including bank holidays

4% employer pension contribution

Life assurance – 2 x annual salary

Wellness support through Employee Assistance Programme

Eye Care Vouchers for discounts

Recognition via Employee of the Month awards

Access to retailer discounts for savings

Qualifications

• Strong communication skills to build rapport with customers.
• Proficient in MS Office with good computer skills.
• Ability to organise and manage tasks effectively in a busy environment.
• Flexibility to adapt to peak periods and business needs.
• Time management skills to meet deadlines.

Responsibilities

• Act as the point of contact for all customer queries.
• Respond to customer service emails promptly.
• Contact customers regarding their orders.
• Communicate delivery times and options effectively.
• Handle customer returns and ensure proper processing.
• Complete and format customer reports accurately.
• Record and address non-conformance feedback.
• Circulate reports to relevant stakeholders.
• Assist with additional administration tasks as needed.

Skills

Strong communication skills

Computer literate (MS Office)

Excellent organisational skills

Flexible and adaptable approach

Time management

Job description

Company Description

Warrens offer a comprehensive logistics and warehousing service, primarily focused on the needs of major retailers and bakeries.

At Culina Group we have a winning culture, we believe that our culture is one of the reasons our company continues to thrive… A place where you're valued, challenged, and inspired!

Job Description

Due to continued growth an exciting opportunity is now available for a Customer Service Administrator to join our team in Rugby on a full time permanent basis.

Working hours: Any 5 in 7 days, 9am-5pm.

Salary: £27,040 per annum.

As a Customer Service Administrator you will provide our customers and clients with excellent service and contact customers regarding orders where required. The role will handle the customer returns on a daily basis and also provide assistance with admin tasks to support teams across the business when required.

Key Duties of a Customer Service Administrator

• Point of call for all customer queries.
• Responding to customer service emails.
• Contacting customers regarding order queries.
• Communicating delivery times and options.
• Updating clients on previous orders.
• Customer returns – dealing with returns daily and handling as required.
• Ensure customer / client reports are completed/formatted correctly and communicated in accordance with agreed timeframes.
• Ensure customer / client non-conformance is properly recorded and fed-back to the client and corrective action taken.
• Ensure the completion and circulation of reports to relevant stakeholders.
• Other administration tasks as determined by the Customer Contract Manager.

Qualifications

• Strong communication skills with the ability to build rapport.
• Computer literate with a good working knowledge of MS Office.
• Excellent organisational skills with the ability to demonstrate a high level of expertise in a busy and demanding environment.
• Have a flexible and adaptable approach to working in order to meet the requirements of the business, particularly at peak periods during the year.
• Able to work to tight deadlines and manage your own time effectively.

Additional Information

As part of our drive to make Warrens a great place to work. We are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers.

Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.

Benefits

• Annual Leave – 28 days inclusive of the bank holidays.
• Pension scheme – We want colleagues to enjoy a comfortable retirement so we offer a great contribution of 4% employee and 4% employer.
• Life Assurance – 2 x your annual salary.
• Wellness – Via our Employee Assistance Programme we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a day, 365 days a year.
• Eye Care Vouchers – We can provide you with substantial savings with free eye tests and discounts on prescription glasses.
• Reward & Recognition – We recognise that employees have gone the extra mile via Employee of the month and year, special recognition and long service awards.
• Everyday discounts – Via our benefit platform you will have access to over 50 retailer discounts for everyday savings!

Apply

If you meet the requirements for the above role and are looking for your next career opportunity please apply now and become a part of our #WinningTeam!