Customer Service Administrator

MTrec Ltd; Newcastle upon Tyne; Sur place; GBP 18 000 - 23 000; Plein temps

Avantages offerts par ce poste

Immediate start

Weekdays only

Supportive environment

Blue chip clients

Accessible offices

Résumé du poste

MTrec Commercial are proudly representing our industry leading client on their search for an experienced Customer Service Administrator to join their team on a full-time basis.

You will handle customer orders, answer queries, greet visitors, manage calls, and perform general admin tasks while maintaining patient confidentiality and supporting the CS team to ensure on-time delivery and accurate data entry.

Qualifications

• Previous customer service and administration experience is essential.
• Experience using Microsoft Office packages.
• Strong communication skills.
• Professional telephone manner.
• Good organisational skills.

Responsabilités

• Process customer orders.
• Deal with general queries and redirect as needed.
• Greet visitors.
• Answer and direct incoming calls.
• General administration tasks such as photocopying, filing and scanning.
• Communicate with clients and associates as required.
• Paperwork/goods flow internally and externally.
• Enter and extract data from PEPs.
• Submit prescriptive orders and arrange deliveries/collections.
• Ensure patient confidentiality is maintained.
• Support the CS team as required.
• Follow up on progress of orders within Manufacturing.

Connaissances

Customer service

Administration

Microsoft Office

Outils

Microsoft Office

Description du poste

Rewards & Benefits on Offer;

• Immediate start date

• Monday – Friday working hours

• Friendly and supportive working environment

• You will be working with blue chip clients

• Easily accessible offices

Working hours;

• Monday – Friday between 8am – 4:30pm

The Company you will be working with;

MTrec Commercial are proudly representing our industry leading client on their search for an experienced Customer Service Administrator to join their team on a full-time basis.

The Role you will be doing;

• Processing customer orders

• Deal with general queries and redirect to the appropriate department/colleagues where necessary

• Greet visitors

• Answer and direct incoming calls

• General administration tasks such as photocopying, filing and scanning

• Communicating with clients and associates as and when required

• Paperwork/goods flow internal and external

• Enter and extract data from PEPs

• Submitting prescriptive orders and arranging deliver/collection to patient

• Ensure patient confidentiality is maintained

• Support the CS team as and when necessary

• Follow up on progress of orders within Manufacturing

About You;

• Previous customer service and administration experience is essential

• Experience using Microsoft Office packages

• Strong communication skills

• Professional telephone manner

• Good organisational skills