Customer Service Administrator

Luton Bennett; Cambridgeshire and Peterborough; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

25 days holiday

Bank holidays

Private healthcare

Dental

Joining bonus

Life assurance

Company pension

Income protection

Enhanced family leave

Profit sharing

Job summary

Luton Bennett in Bar Hill, Cambridge is seeking a Customer Service Administrator to manage the end-to-end order process from quotation to delivery, liaising with production and engineering teams to ensure orders are fulfilled on time.

The role requires experience in a technical, customer-focused environment and proficiency with Excel; salary is £28,000 plus a range of benefits including 25 days holiday, private healthcare and a joining bonus.

Qualifications

• Experience in a customer-focused role within a technical industry.
• Experience working with Excel.

Responsibilities

• Manage end-to-end order process from quotation to delivery.
• Liaise with production and engineering teams to complete orders on time.
• Respond to customer queries and provide updates on orders.
• Raise credit/debit notes and update price lists and customer details.

Skills

Customer service

Excel

Order processing

Communication

SAP

Tools

SAP

Job description

Customer Service Administrator

Bar Hill, Cambridge

£28,000 + 25 Days Holiday + Bank Holidays + Private Healthcare & Dental + Joining Bonus (£1,500 after 6 months) + Life Assurance (4x) + Company Pension (2% Employee, 5% Employer) + Income Protection + Enhanced Family Leave + Profit Sharing Bonus

Monday to Thursday 08:00 to 16:45, Friday 08:00 to 12:30 Friday

Customer Service Administrator required for a reputable manufacturing company. This is a great opportunity for someone looking for a varied role within a friendly company of approximately 100 employees offering long term job security.

The successful candidate will need experience working in a customer focused role within a technical industry. You will also need experience working with Excel.

Joining a growing team, the Customer Service Administrator will be responsible for managing the end-to-end order process from quotation, placing orders and liaising with internal production and engineering teams.

The Customer Service Administrator Role:

• Working with SAP and Excel
• Respond to customer queries and providing updates
• Order processing, including updates POs, processing reworks, repairs etc.
• Liaising with production teams to complete customer orders in time
• Raising credit/debit notes
• Updating price lists, quotes, customer details etc. on systems
• Liaising with customers on BOMs and drawings

The Customer Service Administrator Candidate:

• Experience in a customer support / sales / admin role
• Experience working in a technical industry manufacturing, engineering, pharma or similar
• Excel experience