Customer Service Administrator

Plus Ltd; Williamscot; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Onsite parking

Full training provided

Job summary

Plus Ltd is seeking a proactive Customer Service Administrator to support a busy team on the outskirts of Banbury. You will be a key contact for customers, ensuring orders are processed accurately, queries resolved promptly, and the wider sales and operations teams receive first-class admin support.

The role requires strong IT skills (Excel, MS Office), attention to detail, and a confident, professional telephone manner.

Qualifications

• Process and upload customer orders accurately.
• Handle order amendments, cancellations and substitutions.
• Respond to inbound enquiries by phone and email with delivery updates.
• Maintain accurate customer records including contact and consignee details.
• Check pricing, minimum order values and carriage charges are applied correctly.
• Issue and verify order confirmations against original orders.
• Liaise with purchasing, transport and accounts/credit control to resolve queries.
• Log, investigate and resolve customer complaints to a satisfactory conclusion.
• File and maintain documentation in a timely, organised manner.
• Support the sales team with general administrative tasks.

Responsibilities

• Process and upload customer orders accurately using SAP and Excel.
• Manage order amendments, cancellations and substitutions efficiently.
• Handle inbound enquiries by phone and email with delivery updates and product information.
• Maintain accurate customer records, including contacts and consignee details.
• Check pricing, minimum order values and carriage charges are applied correctly.
• Issue and verify order confirmations against original orders.
• Liaise with purchasing, transport and accounts to resolve queries.
• Log, investigate and resolve customer complaints to a satisfactory conclusion.
• File and maintain documentation in a timely, organised manner.
• Support the sales team with general administrative tasks.

Skills

Customer service

Administration

Communication

Attention to detail

Planning & organisation

Tools

SAP

Excel

Job description

Are you passionate about delivering outstanding customer service? Our client is seeking a proactive Customer Service Administrator to support a busy, high-performing team based on the outskirts of Banbury. You ll be a key point of contact for customers, ensuring orders are processed accurately, queries are resolved promptly, and the wider sales and operations teams are supported with first-class administration.,

• Process and upload customer orders accurately (SAP & Excel).
• Manage order amendments, cancellations and substitutions efficiently.
• Handle inbound enquiries by phone and email, providing delivery updates and product information.
• Maintain accurate customer records, including contact and consignee details.
• Check pricing, minimum order values and carriage charges are applied correctly.
• Issue and verify order confirmations against original orders.
• Liaise with purchasing, transport and accounts/credit control to resolve queries.
• Log, investigate and resolve customer complaints to a satisfactory conclusion.
• File and maintain documentation in a timely, organised manner.
• Support the sales team with general administrative tasks.
• Motivated, organised and flexible with a strong team ethic.
• Excellent IT proficiency, particularly Excel and Microsoft Office.
• Confident communicator with a clear, professional telephone manner.
• High attention to detail with strong numeracy and accuracy.
• Able to work under pressure, manage deadlines and use initiative.
• Analytical, problem-solving mindset; quick to learn new systems.
• SAP experience is advantageous (full training provided).
• Competitive Salary
• Office based: Monday Friday 8:30am 5pm
• Very occasional working on Bank Holidays/Saturdays may be required.
• Onsite parking.
• Full training provided.