Client Care & Admin Coordinator

MTrec Ltd; Newcastle upon Tyne; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Immediate start

Weekdays only

Supportive environment

Blue chip clients

Accessible offices

Job summary

MTrec Commercial are proudly representing our industry leading client on their search for an experienced Customer Service Administrator to join their team on a full-time basis.

You will handle customer orders, answer queries, greet visitors, manage calls, and perform general admin tasks while maintaining patient confidentiality and supporting the CS team to ensure on-time delivery and accurate data entry.

Qualifications

• Previous customer service and administration experience is essential.
• Experience using Microsoft Office packages.
• Strong communication skills.
• Professional telephone manner.
• Good organisational skills.

Responsibilities

• Process customer orders.
• Deal with general queries and redirect as needed.
• Greet visitors.
• Answer and direct incoming calls.
• General administration tasks such as photocopying, filing and scanning.
• Communicate with clients and associates as required.
• Paperwork/goods flow internally and externally.
• Enter and extract data from PEPs.
• Submit prescriptive orders and arrange deliveries/collections.
• Ensure patient confidentiality is maintained.
• Support the CS team as required.
• Follow up on progress of orders within Manufacturing.

Skills

Customer service

Administration

Microsoft Office

Tools

Microsoft Office

Job description

MTrec Commercial are proudly representing our industry leading client on their search for an experienced Customer Service Administrator to join their team on a full-time basis.

You will handle customer orders, answer queries, greet visitors, manage calls, and perform general admin tasks while maintaining patient confidentiality and supporting the CS team to ensure on-time delivery and accurate data entry.