Customer Service Administrator

Prestige Recruitment Group; Manchester; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Quarterly bonus

Benefits package

Job summary

Prestige Recruitment Group is seeking a Customer Service Administrator to join our busy Manchester office. You will process customer orders, keep clients informed, and deliver a professional service throughout the order journey.

The role requires strong organisation, attention to detail and the ability to manage multiple tasks. You will liaise with internal teams, handle enquiries by phone and email, and contribute to a positive customer experience.

Qualifications

• Experience in customer service and order processing.
• Excellent attention to detail and accuracy.
• Ability to manage multiple tasks during busy periods.
• Strong written and verbal communication skills.
• Proactive attitude and willingness to support customers and colleagues.
• Organised, dependable, and able to work under pressure.
• Good IT skills and experience using office systems.

Responsibilities

• Processing customer orders accurately and efficiently.
• Keeping customers updated on lead times, delivery schedules, and order progress.
• Handling administration related to customer orders and accounts.
• Conducting stock checks and providing availability information.
• Managing and resolving customer account queries.
• Logging customer complaints and ensuring they are dealt with appropriately.
• Responding to customer enquiries via email and telephone.
• Providing exceptional customer service and maintaining strong customer relationships.
• Liaising with internal departments to ensure smooth order fulfilment.
• Maintaining accurate records and updating internal systems.

Skills

Customer service

Order processing

Attention to detail

Multi-tasking

Written & verbal communication

IT skills

Tools

Office systems

Job description

Customer Service Administrator - Salary, plus quarterly paid bonus

Looking for a highly organised and customer-focused Customer Service Administrator to join a busy office team. This is a fast-paced role where you will be responsible for processing customer orders efficiently, providing excellent customer service, and ensuring customers are kept informed throughout the order journey.

The successful candidate will play a key role in maintaining strong customer relationships by providing accurate information, resolving queries, and delivering a professional and positive experience at every stage.

Key Responsibilities

• Processing customer orders accurately and efficiently.
• Keeping customers updated on lead times, delivery schedules, and order progress.
• Handling administration related to customer orders and accounts.
• Conducting stock checks and providing availability information.
• Managing and resolving customer account queries.
• Logging customer complaints and ensuring they are dealt with appropriately.
• Responding to customer enquiries via email and telephone.
• Providing exceptional customer service and maintaining strong customer relationships.
• Liaising with internal departments to ensure smooth order fulfilment.
• Maintaining accurate records and updating internal systems.

The Ideal Candidate

• Has previous experience in customer service and order processing.
• Possesses excellent attention to detail and accuracy.
• Can effectively manage multiple tasks and priorities during busy periods.
• Has strong communication skills, both written and verbal.
• Handles customers professionally, courteously, and confidently.
• Demonstrates a proactive attitude and is willing to go above and beyond to support customers and colleagues.
• Is organised, dependable, and able to work well under pressure.
• Has good IT skills and experience using office systems.

Monday – Friday – Office-based

9am-5pm

Benefits package – Plus quarterly bonus paid

If you thrive in a fast-paced environment, enjoy helping customers, and take pride in delivering excellent service, we'd love to hear from you.