Customer Service Administrator

UBT; Lisburn; On-site; GBP 25,500 - 32,500; Full time

Benefits offered by this job

Company wide bonus

Job summary

UBT is seeking a proactive Customer Service Administrator in Lisburn. This role is crucial for managing customer interactions and ensuring an exemplary order-to-delivery experience.

The ideal candidate will have experience in customer service or account management, strong communication skills, and the ability to utilize CRM systems like Sage or Salesforce. UBT offers a competitive salary, a company-wide bonus, and a full-time work schedule.

Qualifications

• Proven experience in customer service, account management, or sales support.
• Strong proficiency with CRM systems and tools like Sage or Salesforce.
• Excellent verbal and written communication skills.

Responsibilities

• Managing customer enquiries and providing outstanding service.
• Processing orders accurately and ensuring timely delivery.
• Building strong customer relationships to drive satisfaction and retention.

Skills

Customer service

Account management

Sales support

Communication skills

Problem-solving

Team-player mentality

Tools

CRM systems

Sage

Salesforce

Job description

Location: Lisburn

Are you a proactive and customer‑focused professional looking for your next challenge? An exciting opportunity has arisen for a Customer Service Administrator to join a thriving organisation in Lisburn. This is a pivotal role for someone with strong customer service, account management, or sales support experience who thrives in fast‑paced environments and is passionate about delivering exceptional service.

About The Role

In this role, you will be the primary point of contact for customers, ensuring a seamless order‑to‑delivery experience. You'll build and nurture long‑term relationships, address queries, and provide tailored solutions to meet customer needs. This is an ideal position for someone who enjoys balancing operational efficiency with strategic thinking.

Key Responsibilities

• Managing customer enquiries and providing outstanding service
• Processing orders accurately and ensuring timely delivery
• Building strong customer relationships to drive satisfaction and retention
• Identifying opportunities for upselling and cross‑selling
• Supporting sales teams to achieve and exceed account targets
• Collaborating with internal teams to streamline processes and improve workflows
• Maintaining accurate records using CRM and sales software such as Sage

Requirements

• Proven experience in customer service, account management, or sales support
• Strong proficiency with CRM systems and tools like Sage or Salesforce
• Excellent verbal and written communication skills
• A hands‑on approach, with the ability to problem‑solve and think proactively
• Ability to adapt to new technologies and contribute to process improvement
• A team‑player mentality with the confidence to work independently

Desirable

• Experience in distribution, logistics, or manufacturing industries
• Customer service or sales‑related qualifications
• Familiarity with process automation tools

Benefits

• Salary: £25,500 – £32,500 per annum
• Company wide Bonus

Hours: Full‑time, 8 am – 4:30 pm Monday‑Friday