Customer Service Administrator

RE Resource Group; Toddington; On-site; GBP 30,000 - 35,000; Full time

Job summary

RE Resource Group is seeking a Customer Service Administrator for a growing packaging business based in Toddington. This full-time, permanent role offers a salary in the £30,000–£35,000 DOE range and benefits.

You will manage customer enquiries, process orders from enquiry to completion, liaise with customers, suppliers and internal teams, and use Excel and Sage to maintain accurate records and reports. A proactive, customer-focused attitude is essential.

Qualifications

• Previous experience within customer service, administration or a similar office-based role.
• Good communication and relationship-building skills.
• Strong Excel skills, with confidence working with spreadsheets and customer/order data.
• Excellent organisation and attention to detail.
• A proactive, customer-focused approach with the ability to manage multiple priorities.

Responsibilities

• Processing and managing customer orders from initial enquiry through to completion.
• Acting as a key point of contact for customers, providing updates and resolving queries.
• Liaising with customers, suppliers and internal teams to ensure orders progress smoothly.
• Maintaining accurate customer records and using Excel to manage, analyse and report on order information.
• Using Sage for order processing and general customer administration.
• Monitoring deliveries and supporting the resolution of any issues or delays.

Skills

Customer service

Administration

Excel

Organisation

Communication

Attention to detail

Multitasking

Tools

Sage

Job description

Our client, a growing and well-established business within the packaging industry, based in Toddington, has an exciting new opportunity for a Customer Service Administrator to join their friendly team on a full-time, permanent basis due to continued business growth.

The successful Customer Service Administrator should have:

• Previous experience within customer service, administration or a similar office-based role
• Good communication and relationship-building skills
• Strong Excel skills, with confidence working with spreadsheets and customer/order data
• Excellent organisation and attention to detail
• A proactive, customer-focused approach with the ability to manage multiple priorities

In this role, the Customer Service Administrator will be responsible for:

• Processing and managing customer orders from initial enquiry through to completion
• Acting as a key point of contact for customers, providing updates and resolving queries
• Liaising with customers, suppliers and internal teams to ensure orders progress smoothly
• Maintaining accurate customer records and using Excel to manage, analyse and report on order information
• Using Sage for order processing and general customer administration
• Monitoring deliveries and supporting the resolution of any issues or delays

Our client is offering the successful Customer Service Administrator a competitive salary in the region of £30,000 - £35,000 DOE plus benefits and the opportunity to develop your career within a friendly and growing team.