Order Processor

Prestige Recruitment Group; Manchester; On-site; GBP 21,000 - 32,000; Full time

Benefits offered by this job

Bonus

Job summary

Prestige Recruitment Group in Manchester is seeking an Order Processor to join a busy office team. In this fast-paced role you will process customer orders accurately, provide timely updates, and maintain clear communication with colleagues and customers throughout the order journey.

The ideal candidate will have experience in customer service and order processing, possess excellent attention to detail, and be able to manage multiple tasks under pressure.

Qualifications

• Has previous experience in customer service and order processing.
• Excellent attention to detail and accuracy.
• Ability to manage multiple tasks and priorities during busy periods.
• Strong written and verbal communication skills.

Responsibilities

• Processing customer orders accurately and efficiently.
• Keeping customers updated on lead times, delivery schedules, and order progress.
• Handling administration related to customer orders and accounts.
• Conducting stock checks and providing availability information.
• Managing and resolving customer account queries.
• Logging customer complaints and ensuring they are dealt with appropriately.
• Responding to customer enquiries via email and telephone.
• Providing exceptional customer service and maintaining strong customer relationships.
• Liaising with internal departments to ensure smooth order fulfilment.
• Maintaining accurate records and updating internal systems.

Skills

Order processing

Customer service

Attention to detail

Multitasking

Communication skills

Professionalism

Organised

Office IT skills

Tools

MS Office

ERP system

Job description

Order Processor

Looking for a highly organised and customer-focused Order Processor to join a busy office team. This is a fast-paced role where you will be responsible for processing customer orders efficiently, providing excellent customer service, and ensuring customers are kept informed throughout the order journey.

The successful candidate will play a key role in maintaining strong customer relationships by providing accurate information, resolving queries, and delivering a professional and positive experience at every stage.

Key Responsibilities

• Processing customer orders accurately and efficiently.
• Keeping customers updated on lead times, delivery schedules, and order progress.
• Handling administration related to customer orders and accounts.
• Conducting stock checks and providing availability information.
• Managing and resolving customer account queries.
• Logging customer complaints and ensuring they are dealt with appropriately.
• Responding to customer enquiries via email and telephone.
• Providing exceptional customer service and maintaining strong customer relationships.
• Liaising with internal departments to ensure smooth order fulfilment.
• Maintaining accurate records and updating internal systems.

The Ideal Candidate

• Has previous experience in customer service and order processing.
• Possesses excellent attention to detail and accuracy.
• Can effectively manage multiple tasks and priorities during busy periods.
• Has strong communication skills, both written and verbal.
• Handles customers professionally, courteously, and confidently.
• Demonstrates a proactive attitude and is willing to go above and beyond to support customers and colleagues.
• Is organised, dependable, and able to work well under pressure.
• Has good IT skills and experience using office systems.

Monday – Friday – Office based

Benefits package – Plus bonus

If you thrive in a fast-paced environment, enjoy helping customers, and take pride in delivering excellent service, we'd love to hear from you.

INDF