Customer Service Administrator

HR GO Group; Folkestone; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

% off RRP products

Free on-site parking

Temporary

Job summary

HR GO Group in Folkestone, Kent is recruiting a Customer Service Administrator for a temp-to-perm role. You will handle customer queries via phone and email, process orders, and support deliveries and returns in a busy office environment.

The role requires at least 2 years of customer service experience, strong communication, and good IT/data entry skills. This office-based position offers steady hours, a 40-hour week, and on-site parking.

Qualifications

• Minimum 2 years' experience dealing with the general public via telephone and email.
• Confident communicator with strong customer focus and attention to detail
• Good IT skills and accurate data entry
• Ability to work to targets/KPIs and manage multiple enquiries at once

Responsibilities

• Answer product and service questions by telephone and email promptly.
• Open and maintain customer accounts with accurate data.
• Process B2C and B2B orders efficiently and accurately.
• Recommend additional products to increase purchases.
• Handle customer complaints with solutions and follow-up.
• Process payments per company procedures.
• Manage B2C/B2B returns and credits.
• Schedule deliveries with customers and couriers.
• Troubleshoot issues and escalate when needed.
• Keep the customer database up to date.
• Take ownership of enquiries and resolve to a high standard.
• Work toward KPIs and support team performance.

Skills

Customer service

Communication

Data entry

IT skills

Tools

CRM

Job description

Customer Service Administrator

Job Reference: FJ-wdw3k

Call Centre and Customer Service Folkestone, Kent £13.13 per hour

Benefits

• % off RRP products
• Free on-site parking
• Temporary

Type: (Temp-to-Perm)

Location: Folkestone (office-based)

Hours: Monday to Friday, 08:30-17:00 (40 hours per week)

Pay: £13.13 per hour

Looking for a steady, full-time role where you can put your customer service skills to use every day? We're recruiting for a Customer Service Administrator to join a busy, friendly team in Folkestone on a temp-to-perm basis.

This is a great opportunity for someone who enjoys problem-solving, building customer relationships, and taking ownership of enquiries through to resolution.

Main purpose of the role

To deal with customer queries, process orders, and troubleshoot deliveries.

Key responsibilities

• Answer product and service questions via telephone and email in a timely manner.
• Open and maintain customer accounts, ensuring information is accurate and complete.
• Process B2C and B2B customer orders efficiently and accurately.
• Increase customer purchases by recommending further products where appropriate.
• Manage customer complaints by providing appropriate solutions and follow-up.
• Process payments in line with company procedures.
• Manage B2C and B2B customer returns and process credits as required.
• Book deliveries with customers and couriers to meet agreed timescales.
• Troubleshoot technical issues and escalate where necessary.
• Ensure the customer database is kept up to date at all times.
• Take ownership of customer enquiries and resolve them to a high standard.
• Work towards set KPIs and contribute to team performance.

Essential requirements

• Minimum 2 years' experience dealing with the general public via telephone and email
• Confident communicator with strong customer focus and attention to detail
• Good IT skills and accurate data entry
• Ability to work to targets/KPIs and manage multiple enquiries at once

Desirable (but not essential)

• Experience in both B2B and B2C order processing
• Experience using CRM/customer databases
• Experience booking deliveries with couriers

All applicants will be assessed solely on their suitability for the role, without regard to age, gender, disability, ethnicity, religion, belief, or sexual orientation.