Customer Accounts Administrator

Hrgo-Recruitment; Aylesham; On-site; GBP 14,000 - 21,000; Part time

Job summary

Hrgo-Recruitment in Aylesham seeks a proactive Customer Accounts Administrator to support day-to-day operations across customer service, order processing, and accounts administration. The role combines bookkeeping with credit control in a busy office environment.

You will handle inbound inquiries, process orders, and maintain accurate customer records while liaising with internal teams to keep orders on track. AAT or similar knowledge is helpful but not essential.

Qualifications

• Experience in bookkeeping and accounts administration.
• Experience with CRM/order processing systems.
• Strong communication and numeracy skills; attention to detail.

Responsibilities

• Customer Service: answer inbound calls, respond to emails, provide order and account updates, resolve issues.
• Order Processing: enter orders, check pricing/details, liaise with customers, coordinate with internal teams, support bookkeeping.
• Credit Control: monitor overdue balances, note payments, respond to queries, escalate if needed.
• General Administration: maintain records, support wider office team, follow procedures and confidentiality.

Skills

Bookkeeping

Accounts administration

Credit control

CRM/order processing

Sage

Communication skills

Numeracy

Attention to detail

B2B/wholesale experience

Tools

Sage

CRM systems

Job description

Customer Accounts Administrator (FJ-4c4ck) Aylesham, England

Salary: GBP12.71 - GBP12.71 per hour

Customer Accounts Administrator

Type: Temp-to-Perm

Location: Aylesham , Kent

Hours: Monday to Friday, 09:00-17:00

Pay: £12.71 per hour

A busy, friendly office team in Aylesham is looking for a proactive Customer Service & Bookkeeping Administrator to support day-to-day operations across customer service, order processing, accounts admin and credit control. This is a varied role where accuracy, communication and follow-through are key.

What you’ll be doing:

Customer Service

• Answer inbound calls and respond to customer emails and enquiries
• Provide updates on products, orders, deliveries and account information
• Manage customer issues/complaints through to resolution, escalating when needed
• Keep customer records accurate and up to date

Order Processing

• Enter customer orders accurately onto the system
• Check pricing, order details and customer information
• Liaise with customers on amendments and queries
• Coordinate with internal teams to resolve order issues and keep orders on track
• Support routine bookkeeping and accounts administration
• Process sales invoices and credit notes
• Record and allocate customer payments
• Assist with account reconciliations and investigate discrepancies
• Provide general admin support to the Accounts function

Credit Control

• Monitor customer accounts and chase overdue balances via phone and email
• Maintain accurate notes of outstanding payments, agreed dates and chase activity
• Respond to invoice/account queries and elevate problematic accounts appropriately

General Administration

• Maintain accurate filing and records
• Support the wider office team as required
• Follow company procedures and maintain confidentiality

What we’re looking for

• Previous bookkeeping/accounts admin experience (credit control exposure is a plus)
• Confident using IT systems; experience with Sage (or similar) preferred
• Experience using a CRM/order processing system advantageous
• Strong communication skills (phone and email)
• Good numeracy and excellent attention to detail
• Background in B2B / wholesale / distribution would be beneficial
• AAT (or similar) helpful but not essential

All applicants will be assessed solely on their suitability for the role, without regard to age, gender, disability, ethnicity, religion, belief, or sexual orientation.