Customer Service Administrator

The Best Connection Group Limited; Whetsted; On-site; GBP 16,000 - 22,000; Full time

Benefits offered by this job

Full Training

Permanent position potential

Job summary

The Best Connection is looking for a proactive Customer Service Administrator to join our team in Kent during our peak period. This on-site role supports customers with day-to-day order and delivery queries and helps ensure an excellent customer experience.

You’ll be part of a busy team, providing hands-on administration and customer service assistance. The ideal candidate enjoys problem-solving, is highly organised, and is happy to roll up their sleeves to help the wider team.

Qualifications

• Experience in customer service or administration
• Proficient with Microsoft Office and multiple systems
• Excellent written and verbal communication skills
• Organised with strong attention to detail

Responsibilities

• Respond to customer enquiries via email, phone, and internal systems.
• Track and investigate customer orders and delivery issues.
• Liaise with carriers and internal departments to obtain updates and resolve issues.
• Maintain accurate records within customer service systems.
• Provide timely updates to customers and ensure issues are followed through to resolution.
• Support the wider customer service and operations teams during peak periods.
• Assist with general administrative duties as required.

Skills

Customer service

Administration

Microsoft Office

Communication skills

Organisational skills

Tools

CRM software

Job description

Customer Service Administrator (Temporary Contract until January 2027)

On-site | Full Time | 8:30am to 5pm Monday to Friday

£13.85 per hour

Paddock Wood, Kent

About the role

The Best Connection are looking for a proactive and enthusiastic Customer Service Administrator to join our clients team during our busiest period of the year. This is a hands-on role supporting customers with day-to-day order and delivery queries while helping to ensure an excellent customer experience.

This is an ideal opportunity for someone who enjoys problem-solving, is highly organised, and is happy to roll up their sleeves and support the wider team when needed.

Key Responsibilities

• Respond to customer enquiries via email, phone, and internal systems.
• Track and investigate customer orders and delivery issues.
• Liaise with carriers and internal departments to obtain updates and resolve issues.
• Maintain accurate records within customer service systems.
• Provide timely updates to customers and ensure issues are followed through to resolution.
• Support the wider customer service and operations teams during peak periods.
• Assist with general administrative duties as required.

What We're Looking For

• Previous customer service or administration experience preferred.
• Strong computer literacy and confidence using multiple systems and Microsoft Office applications.
• Excellent written and verbal communication skills.
• Organised with strong attention to detail.
• Ability to prioritise workload and work in a fast-paced environment.
• Positive, proactive attitude with a willingness to get involved wherever needed.
• Reliable team player with a flexible approach to work.

What We Offer

• Opportunity to join a growing and fast-paced business.
• Valuable experience within e-commerce and logistics.
• Full Training
• Opportunity to be considered for a permanent position, subject to business needs and performance.

The Best Connection is acting as an Employment Business in relation to this vacancy.