Customer Service Administrator

PDA Search & Selection; Hailsham; Híbrido; GBP 21.000 - 27.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Discretionary yearly bonus

22 days holiday

Remote day after probation

Descripción de la vacante

PDA Search & Selection in the United Kingdom is seeking a Customer Service Administrator to join their team in Hailsham, East Sussex. This office-based role supports customers, processes orders and coordinates with sales, warehouse and logistics to ensure smooth operations.

The ideal candidate has 2–3 years in customer service, is fluent in French and English, and is proficient in MS Office. You'll work 8am–4pm, Monday to Friday, with an opportunity for one remote day per week after the

Formación

• 2–3 years of customer service experience.
• Fluent in both French and English.
• Strong communication and organisational skills.
• Positive, customer‑focused problem-solving ability.
• Good MS Office skills, esp. Excel, Word and Outlook.
• Accurate, well organised and able to work independently and as part of a team.

Responsabilidades

• Respond to customer enquiries by phone and email.
• Process orders, returns and exchanges accurately.
• Resolve customer queries and issues professionally.
• Maintain accurate customer and order records.
• Produce weekly reports for key customer accounts.
• Manage promotions to support product sales.
• Liaise with warehouse and logistics teams to ensure timely deliveries.
• Work closely with sales and other departments to support customers.

Conocimientos

Customer service experience

Bilingual English & French

Communication

Organisational skills

Problem-solving

Herramientas

Excel

Word

Outlook

Descripción del empleo

Position: Customer Service Administrator, Full-time | Office Based

Location: Hailsham, East Sussex

Our client is looking to recruit a customer-focused Customer Service Administrator to join their team in Hailsham, East Sussex. This is a varied role supporting customers, processing orders and working closely with sales, warehouse and logistics teams.

Key Responsibilities

• Respond to customer enquiries by phone and email.
• Process orders, returns and exchanges accurately.
• Resolve customer queries and issues professionally.
• Maintain accurate customer and order records.
• Produce weekly reports for key customer accounts.
• Manage promotions to support product sales.
• Liaise with warehouse and logistics teams to ensure timely deliveries.
• Work closely with sales and other departments to support customers.

About You

• Ideally 2/3 years' customer service experience.
• Fluent in both French and English.
• Good communication and organisational skills.
• Problem-solving ability with a positive, customer-focused approach.
• Good Microsoft Office skills, particularly Excel, Word and Outlook.
• Accurate, well organised and able to work independently and as part of a team.

Working Conditions

• Full-time role
• Office based, with one day a week working remotely after the probation period.
• Working hours are 8am to 4pm, Monday to Friday.
• 23 days holidays.
• Discretionary yearly bonus.

Applicants must live within a reasonable commuting distance of Hailsham.