Customer Service & Orders Admin (Temp-to-Perm)

HR GO Group; Folkestone; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

% off RRP products

Free on-site parking

Temporary

Job summary

HR GO Group in Folkestone, Kent is recruiting a Customer Service Administrator for a temp-to-perm role. You will handle customer queries via phone and email, process orders, and support deliveries and returns in a busy office environment.

The role requires at least 2 years of customer service experience, strong communication, and good IT/data entry skills. This office-based position offers steady hours, a 40-hour week, and on-site parking.

Qualifications

• Minimum 2 years' experience dealing with the general public via telephone and email.
• Confident communicator with strong customer focus and attention to detail
• Good IT skills and accurate data entry
• Ability to work to targets/KPIs and manage multiple enquiries at once

Responsibilities

• Answer product and service questions by telephone and email promptly.
• Open and maintain customer accounts with accurate data.
• Process B2C and B2B orders efficiently and accurately.
• Recommend additional products to increase purchases.
• Handle customer complaints with solutions and follow-up.
• Process payments per company procedures.
• Manage B2C/B2B returns and credits.
• Schedule deliveries with customers and couriers.
• Troubleshoot issues and escalate when needed.
• Keep the customer database up to date.
• Take ownership of enquiries and resolve to a high standard.
• Work toward KPIs and support team performance.

Skills

Customer service

Communication

Data entry

IT skills

Tools

CRM

Job description

HR GO Group in Folkestone, Kent is recruiting a Customer Service Administrator for a temp-to-perm role. You will handle customer queries via phone and email, process orders, and support deliveries and returns in a busy office environment.

The role requires at least 2 years of customer service experience, strong communication, and good IT/data entry skills. This office-based position offers steady hours, a 40-hour week, and on-site parking.