Customer Accounts Administrator

HR GO Recruitment; Aylesham; Presencial; GBP 23.000 - 32.000; Jornada completa

Descripción de la vacante

HR GO Recruitment is seeking a proactive Customer Service & Bookkeeping Administrator in Aylesham to support day-to-day operations across customer service, order processing, accounts admin and credit control. This varied role rewards accuracy, clear communication and thorough follow-through.

You will handle inbound calls and emails, update records, process orders and invoices, manage payments and assist with reconciliations, while maintaining confidentiality and supporting the wider office team.

Formación

• Previous bookkeeping/accounts admin experience (credit control exposure is a plus)
• Confident using IT systems; experience with Sage (or similar) preferred
• Experience using a CRM/order processing system advantageous
• Strong communication skills (phone and email)
• Good numeracy and excellent attention to detail
• Background in B2B / wholesale / distribution would be beneficial
• AAT (or similar) helpful but not essential

Responsabilidades

• Answer inbound calls and respond to customer emails and enquiries
• Provide updates on products, orders, deliveries and account information
• Manage customer issues/complaints through to resolution, escalating when needed
• Keep customer records accurate and up to date
• Enter customer orders accurately onto the system
• Check pricing, order details and customer information
• Liaise with customers on amendments and queries
• Coordinate with internal teams to resolve order issues and keep orders on track
• Support routine bookkeeping and accounts administration
• Process sales invoices and credit notes
• Record and allocate customer payments
• Assist with account reconciliations and investigate discrepancies
• Provide general admin support to the Accounts function
• Monitor customer accounts and chase overdue balances via phone and email
• Maintain accurate notes of outstanding payments, agreed dates and chase activity
• Respond to invoice/account queries and elevate problematic accounts appropriately
• Maintain accurate filing and records
• Support the wider office team as required
• Follow company procedures and maintain confidentiality

Conocimientos

Customer service

Bookkeeping

Credit control

Accounts administration

Communication

Numeracy

Attention to detail

Industry experience (B2B/wholesale)

Educación

AAT qualification helpful

Herramientas

Sage

CRM system

Descripción del empleo

A busy, friendly office team in Aylesham is looking for a proactive Customer Service & Bookkeeping Administrator to support day-to-day operations across customer service, order processing, accounts admin and credit control. This is a varied role where accuracy, communication and follow-through are key.

What you'll be doing:

Customer Service

• Answer inbound calls and respond to customer emails and enquiries
• Provide updates on products, orders, deliveries and account information
• Manage customer issues/complaints through to resolution, escalating when needed
• Keep customer records accurate and up to date

Order Processing

• Enter customer orders accurately onto the system
• Check pricing, order details and customer information
• Liaise with customers on amendments and queries
• Coordinate with internal teams to resolve order issues and keep orders on track
• Support routine bookkeeping and accounts administration
• Process sales invoices and credit notes
• Record and allocate customer payments
• Assist with account reconciliations and investigate discrepancies
• Provide general admin support to the Accounts function

Credit Control

• Monitor customer accounts and chase overdue balances via phone and email
• Maintain accurate notes of outstanding payments, agreed dates and chase activity
• Respond to invoice/account queries and elevate problematic accounts appropriately

General Administration

• Maintain accurate filing and records
• Support the wider office team as required
• Follow company procedures and maintain confidentiality

What we're looking for

• Previous bookkeeping/accounts admin experience (credit control exposure is a plus)
• Confident using IT systems; experience with Sage (or similar) preferred
• Experience using a CRM/order processing system advantageous
• Strong communication skills (phone and email)
• Good numeracy and excellent attention to detail
• Background in B2B / wholesale / distribution would be beneficial
• AAT (or similar) helpful but not essential

All applicants will be assessed solely on their suitability for the role, without regard to age, gender, disability, ethnicity, religion, belief, or sexual orientation.