Customer Accounts Administrator

Airport Placements; Aylesham; Remote; GBP 14,000 - 21,000; Full time

Job summary

HRGO Recruitment in Aylesham, Kent, seeks a proactive Customer Accounts Administrator to support customer service, order processing, and accounts administration on a varied, hands-on basis. The role offers a Temp-to-Perm path with a pay rate of £12.71 per hour and standard hours, Monday to Friday, 09:00-17:00.

You will handle customer inquiries, process orders, assist with reconciliations, and support the wider accounts function in a busy office environment.

Qualifications

• Experience in bookkeeping or accounts administration; credit control exposure is a plus.
• Confident with IT systems; Sage (or similar) experience preferred.
• Experience using a CRM or order processing system is advantageous.
• Strong communication skills via phone and email.
• Good numeracy and excellent attention to detail.
• Background in B2B/wholesale/distribution beneficial.
• AAT or similar qualification helpful but not essential.

Responsibilities

• Handle customer service inquiries via phone and email and provide order updates.
• Process and enter customer orders accurately into the system.
• Support routine bookkeeping and accounts administration tasks.
• Record and allocate customer payments; assist with reconciliations.
• Monitor overdue balances and conduct credit control activities.
• Maintain filing, confidentiality and general admin for the accounts function.

Skills

Strong communication

Numeracy

Attention to detail

Bookkeeping

CRM / order processing

Sage experience

Credit control exposure

B2B experience

Education

AAT (or similar) helpful but not essential

Tools

Sage

CRM system

Job description

Customer Accounts Administrator

Job Reference: FJ-4c4ck

Admin and Secretarial Aylesham, Kent £12.71 per hour Temporary

Customer Accounts Administrator

Type: Temp-to-Perm

Location: Aylesham , Kent

Hours: Monday to Friday, 09:00-17:00

Pay: £12.71 per hour

A busy, friendly office team in Aylesham is looking for a proactive Customer Service & Bookkeeping Administrator to support day-to-day operations across customer service, order processing, accounts admin and credit control. This is a varied role where accuracy, communication and follow-through are key.

What you'll be doing:

Customer Service

• Answer inbound calls and respond to customer emails and enquiries
• Provide updates on products, orders, deliveries and account information
• Manage customer issues/complaints through to resolution, escalating when needed
• Keep customer records accurate and up to date

Order Processing

• Enter customer orders accurately onto the system
• Check pricing, order details and customer information
• Liaise with customers on amendments and queries
• Coordinate with internal teams to resolve order issues and keep orders on track

Bookkeeping & Accounts Administration

• Support routine bookkeeping and accounts administration
• Process sales invoices and credit notes
• Record and allocate customer payments
• Assist with account reconciliations and investigate discrepancies
• Provide general admin support to the Accounts function

Credit Control

• Monitor customer accounts and chase overdue balances via phone and email
• Maintain accurate notes of outstanding payments, agreed dates and chase activity
• Respond to invoice/account queries and escalat e problematic accounts appropriately

General Administration

• Maintain accurate filing and records
• Support the wider office team as required
• Follow company procedures and maintain confidentiality

What we're looking for

• Previous bookkeeping/accounts admin experience (credit control exposure is a plus)
• Confident using IT systems; experience with Sage (or similar) preferred
• Experience using a CRM/order processing system advantageous
• Strong communication skills (phone and email)
• Good numeracy and excellent attention to detail
• Background in B2B / wholesale / distribution would be beneficial
• AAT (or similar) helpful but not essential

HRGO Recruitment is acting as an Employment Business in relation to this vacancy.

All applicants will be assessed solely on their suitability for the role, without regard to age, gender, disability, ethnicity, religion, belief, or sexual orientation.

By applying for this position, you consent to HRGO holding and processing your data in accordance with our Privacy Policy.

Contact us:

• Email: [e-mail]
• Call: 01233 722 401