Customer Service Administrator

Huntress; Sittingbourne; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Career development opportunities

Friendly team environment

Job summary

Huntress is seeking a Customer Service Administrator in Sittingbourne to join a busy, office-based team. The role involves processing customer orders, maintaining accurate accounts and pricing data, and providing admin support across sales and account management teams.

You will engage with internal departments to coordinate information, monitor stock updates and support new launches, while delivering excellent service and building strong relationships with customers.

Qualifications

• Experience in admin, sales support, customer service or account coordination.
• Highly organised and able to manage multiple priorities.
• Excellent attention to detail and accuracy.
• Confident using Microsoft Office, particularly Excel.
• Strong written and verbal communication skills.
• Comfortable working with data, systems and administrative processes.
• Positive, proactive attitude and eager to learn.
• Enjoys working in a busy, collaborative team.

Responsibilities

• Providing day-to-day administrative support to the sales and account management teams.
• Processing customer orders accurately and efficiently.
• Maintaining and updating customer, product and pricing information.
• Coordinating customer requests and information with internal departments.
• Supporting projects and new launches, helping to ensure deadlines are met.
• Monitoring stock availability and communicating updates with relevant teams.
• Responding to customer queries and providing general administrative support.
• Building strong working relationships with customers and colleagues.

Skills

Organised

Microsoft Excel

Communication skills

Data handling

Team collaboration

Administrative support

Tools

MS Office

Job description

Customer Service Administrator

Salary: £27,000

Location: Sittingbourne

Hours: Monday to Thursday, 8:00am - 5:00pm | Friday, 8:00am - 4:00pm

Fully office-based

We are looking for an organised and proactive Customer Service Administrator to join a successful and growing business.

Working within a busy, fast-paced team, you'll play an important role in supporting customer accounts, processing orders and ensuring information is accurate and up to date. This is a varied position, ideal for someone who enjoys a mixture of administration, customer contact and working with different teams across a business.

Some of the things you'll be involved in…

• Providing day-to-day administrative support to the sales and account management teams
• Processing customer orders accurately and efficiently
• Maintaining and updating customer, product and pricing information
• Coordinating customer requests and information with internal departments
• Supporting projects and new launches, helping to ensure deadlines are met
• Monitoring stock availability and communicating updates with relevant teams
• Responding to customer queries and providing general administrative support
• Building strong working relationships with customers and colleagues

We're looking for someone who…

• Has previous experience within administration, sales support, customer service or account coordination
• Is highly organised and confident managing multiple priorities
• Has excellent attention to detail and accuracy
• Is confident using Microsoft Office, particularly Excel
• Has strong written and verbal communication skills
• Is comfortable working with data, systems and administrative processes
• Has a positive, proactive attitude and is keen to learn
• Enjoys working as part of a busy and collaborative team

What's in it for you?

• £27,000 salary
• Supportive and friendly team environment
• Opportunities for career development and progression

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.