Customer Service Administrator

Kingdom People; England; On-site; GBP 24,000 - 28,000; Full time

Job summary

A recruitment agency is looking for a full-time Customer Service Administrator in Rochester, UK. The role involves responding to customer inquiries, processing orders, and providing support to the Sales team. Ideal candidates should have a minimum of 5 GCSEs, excellent communication skills, and be confident in using Microsoft applications. This position offers a supportive team environment, on-the-job training, and growth opportunities within the company.

Benefits

Supportive team environment

On-the-job training

Opportunity to grow

Early finish every Friday

Qualifications

• Fluent in English; knowledge of another language is desirable.
• Experience with CRM systems is a plus.
• Attention to detail is crucial.

Responsibilities

• Respond to customer enquiries or complaints via phone, email, fax, or post.
• Process and progress customer orders using the system.
• Monitor and update customers on delivery schedules.

Skills

Excellent verbal and written communication skills

Strong organisational skills

Proactive problem solver

Confident with Microsoft Word, Excel, and Outlook

Education

Minimum of 5 GCSEs (Grade C or above) or equivalent

Tools

CRM systems

Job description

We are currently looking for a Customer Service Administrator based in Rochester for a full time, temp‑perm role. There will be an interview process so although it states temp‑perm, at the end of the interview process if successful the job is yours at the end!

Hours:

• Monday to Thursday: 8:30am 4:30pm
• Friday: 8:30am 3:30pm

About the Role

As a Customer Service Administrator, you ll be the link between customers and the business. You ll interact with clients across multiple communication channels, managing enquiries, processing orders, and helping to resolve issues promptly and professionally.

Key Responsibilities

• Responding to customer enquiries or complaints via phone, email, fax or post.
• Processing and progressing customer orders using the system.
• Monitoring and updating customers on delivery schedules and delays.
• Liaising with internal teams (Sales, Logistics, Operations) to ensure seamless service.
• Booking UK domestic deliveries when required.
• Assisting with general administrative duties including document management, scanning, and answering incoming calls.
• Providing holiday/sickness cover to departmental colleagues.
• Logging customer interactions and complaints accurately.
• Supporting the Sales team with CRM data entry.

Requirements

• Minimum of 5 GCSEs (Grade C or above) or equivalent.
• Fluent in English; knowledge of another language is desirable but not essential.
• Excellent verbal and written communication skills.
• Confident using Microsoft Word, Excel, and Outlook; experience with CRM systems is a plus.
• Strong organisational skills and attention to detail.
• A proactive problem solver with a customer first mindset.

Why Join?

• Supportive team environment
• On-the-job training
• Opportunity to grow within a well-established company
• Early finish every Friday!

If you are interested please apply now - this is ideally for immediate start.