Customer Service Administrator

Vibe Recruit; Caerphilly; On-site; GBP 18,000 - 24,000; Full time

Job summary

Vibe Recruit is seeking a Customer Service Administrator to join our client in Caerphilly. You will work in a busy office, handling enquiries, orders and admin tasks, with temp-to-perm progression.

The role suits an organised, customer-focused individual with strong IT skills and excellent communication. Monday to Friday, standard office hours, based on-site in Caerphilly.

Qualifications

• Previous experience in customer service, administration or a similar office-based role.
• Excellent communication skills, both written and verbal.
• A friendly, professional and helpful approach when dealing with customers.
• Strong attention to detail and excellent organisational skills.
• Good IT skills, including confidence using Microsoft Office and computer-based systems.

Responsibilities

• Respond to customer enquiries by telephone and email in a professional and friendly manner.
• Process customer orders and requests accurately and efficiently.
• Provide updates to customers regarding orders, deliveries and queries.
• Handle incoming calls and direct enquiries to the appropriate department when required.
• Enter and maintain accurate customer and order information on internal systems.
• Liaise with internal teams, including sales, logistics and operations, to resolve customer queries.
• Investigate and resolve customer issues promptly and professionally.
• Maintain accurate records and complete general administrative duties.

Skills

Customer service

Administration

Organisational skills

Attention to detail

Tools

Microsoft Office

Job description

Vibe Recruit are currently recruiting for a Customer Service Administrator to join our client based in Caerphilly.

This is a fantastic opportunity for an organised, customer-focused individual who enjoys working in a busy office environment.

Monday to Friday, 8am to 4:30pm.

TEMP TO PERM. Key Responsibilities Respond to customer enquiries by telephone and email in a professional and friendly manner.

Process customer orders and requests accurately and efficiently.

Provide updates to customers regarding orders, deliveries and queries.

Handle incoming calls and direct enquiries to the appropriate department when required.

Enter and maintain accurate customer and order information on internal systems.

Liaise with internal teams, including sales, logistics and operations, to resolve customer queries.

Investigate and resolve customer issues promptly and professionally.

Maintain accurate records and complete general administrative duties.

The successful candidate will ideally have: Previous experience in customer service, administration or a similar office-based role.

Excellent communication skills, both written and verbal.

A friendly, professional and helpful approach when dealing with customers.

Strong attention to detail and excellent organisational skills.

Good IT skills, including confidence using Microsoft Office and computer-based systems.