Dynamic Customer Service Admin Specialist

Confidential; Caerphilly; On-site; GBP 18,000 - 22,000; Full time

Job summary

Confidential is seeking a Customer Service Administrator to join a busy Caerphilly office. You will handle customer enquiries by phone and email, process orders, and keep records up to date. Working hours are Monday to Friday, 8:00am to 4:30pm, with a Temp to Perm path.

You should have strong communication, good IT skills (Microsoft Office), and an organised, detail‑oriented approach. The role involves liaising with sales, logistics and operations to resolve queries and ensure smooth service

Qualifications

• Previous experience in customer service, administration or a similar office-based role.
• Excellent communication skills, both written and verbal.
• A friendly, professional and helpful approach when dealing with customers.
• Strong attention to detail and excellent organisational skills.
• Good IT skills, including confidence using Microsoft Office and computer-based systems.

Responsibilities

• Respond to customer enquiries by telephone and email in a professional and friendly manner.
• Process customer orders and requests accurately and efficiently.
• Provide updates to customers regarding orders, deliveries and queries.
• Handle incoming calls and direct enquiries to the appropriate department when required.
• Enter and maintain accurate customer and order information on internal systems.
• Liaise with internal teams, including sales, logistics and operations, to resolve customer queries.
• Investigate and resolve customer issues promptly and professionally.
• Maintain accurate records and complete general administrative duties.

Skills

Customer service

Administration

Communication skills

Attention to detail

Organisational skills

Microsoft Office

Tools

Microsoft Office

Job description

Confidential is seeking a Customer Service Administrator to join a busy Caerphilly office. You will handle customer enquiries by phone and email, process orders, and keep records up to date. Working hours are Monday to Friday, 8:00am to 4:30pm, with a Temp to Perm path.

You should have strong communication, good IT skills (Microsoft Office), and an organised, detail‑oriented approach. The role involves liaising with sales, logistics and operations to resolve queries and ensure smooth service