Service Administrator

Confidential; Caerphilly; Hybrid; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Hybrid working

Competitive salary

Career development

Job summary

Confidential in Caerphilly is seeking a Service Administrator to support a busy service team in Wales. The role focuses on administration, scheduling and customer coordination within a fast-paced environment.

You will coordinate contract diaries, act as the main contact for customer enquiries, and support engineers with scheduling, parts and documentation. Hybrid working and a competitive salary are offered to the right candidate.

Qualifications

• Experience in administrative, customer service or coordination roles.
• Strong organisational skills with attention to detail and record-keeping.
• Professional communication over phone and email.

Responsibilities

• Coordinate and maintain the contract diary to schedule service and maintenance activities.
• Serve as a key contact for customer enquiries and escalate complex issues as needed.
• Support engineers with job scheduling, job information, parts and materials.
• Maintain accurate service records and documentation, including KPI records and SharePoint files.
• Assist with parts ordering and general administration to support the service team.

Skills

Organised

Customer-focused

Communication

Attention to detail

Tools

SharePoint

CRM

Microsoft Word

Excel

Job description

Service Administrator

Location: Caerphilly
Salary: 28k
Job Type: Hybrid

The Role

We are looking for an organised and customer-focused Service Administrator to join a busy service team in Wales.

This is a varied role supporting customers, engineers and service management to ensure service contracts are delivered efficiently and to a high standard. You'll be working in a fast-paced environment where organisation, communication and attention to detail are key.

This is what you'll be doing

As Service Administrator, you'll provide essential administrative and coordination support across the service operation.

• - Coordinate and maintain the contract diary, helping to ensure service and maintenance activities are scheduled and managed effectively.
• - Act as a key point of contact for customer enquiries, dealing with queries where possible and escalating more complex issues to the appropriate team member.
• - Support engineers with job scheduling, job information, parts and materials, ensuring they have the information and resources required to complete their work.
• - Maintain accurate service records and documentation, including engineer paperwork, asset information, KPI records and SharePoint files.
• - Support parts and materials ordering, customer feedback, records, as well as other administration required to support the smooth running of the service team.

This is what you'll bring to the team

We're looking for a Service Administrator who is organised, reliable and confident dealing with a variety of customers and colleagues. You'll be comfortable managing competing priorities and working in a busy environment.

• - Previous experience in an administrative, customer service or coordination role.
• - Strong organisational skills and excellent attention to detail, with the ability to maintain accurate records.
• - Confident communication skills, both over the telephone and by email, with a professional and customer-focused approach.
• - Good IT skills, including experience with Microsoft Word and Excel. Knowledge of SharePoint or CRM systems would be advantageous.
• - The ability to manage your own workload, prioritise effectively and work positively as part of a wider team.

This is what you'll get in return

This is an excellent opportunity to develop your administration and service coordination experience within a busy and supportive team.

You'll have the opportunity to work closely with customers, engineers and service management while gaining valuable experience across contract administration, customer service and service operations.

• - Competitive salary, depending on experience
• - Great culture
• - Varied and interesting responsibilities
• - Supportive working environment
• - Opportunity to develop your skills and experience
• - Opportunity to play an important role within the service team
• - Hybrid working