Service Administrator

Yolk Recruitment Ltd; Caerphilly; Hybrid; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Hybrid working

Competitive salary

Great culture

Varied responsibilities

Supportive environment

Career development opportunities

Job summary

Yolk Recruitment Ltd is seeking a Service Administrator in Caerphilly to join a busy service team in Wales. The role focuses on coordinating contracts, supporting customers and engineers, and ensuring service activities run smoothly.

You will manage diary schedules, handle enquiries, assist with parts and records, and maintain documentation across SharePoint and CRM systems. Hybrid working is offered with a competitive salary of around £28k depending on experience.

Qualifications

• Previous experience in an administrative, customer service or coordination role.
• Strong organisational skills and excellent attention to detail, with the ability to maintain accurate records.
• Confident communication skills, both over the telephone and by email, with a professional and customer-focused approach.
• Good IT skills, including experience with Microsoft Word and Excel. Knowledge of SharePoint or CRM systems would be advantageous.
• The ability to manage your own workload, prioritise effectively and work positively as part of a wider team.

Responsibilities

• Coordinate and maintain the contract diary, helping to ensure service and maintenance activities are scheduled and managed effectively.
• Act as a key point of contact for customer enquiries, dealing with queries where possible and escalating more complex issues to the appropriate team member.
• Support engineers with job scheduling, job information, parts and materials, ensuring they have the information and resources required to complete their work.
• Maintain accurate service records and documentation, including engineer paperwork, asset information, KPI records and SharePoint files.
• Support parts and materials ordering, customer feedback, records, as well as other administration required to support the smooth running of the service team.

Skills

Organised

Customer-focused

Coordination

Attention to detail

Communication skills

Time management

Teamwork

IT skills

Microsoft Word

Microsoft Excel

SharePoint

CRM systems

Tools

Microsoft Word

Microsoft Excel

SharePoint

CRM systems

Job description

Service Administrator

Location: Caerphilly Salary: £28k Job Type: Hybrid

The Role

We are looking for an organised and customer-focused Service Administrator to join a busy service team in Wales.

This is a varied role supporting customers, engineers and service management to ensure service contracts are delivered efficiently and to a high standard. You'll be working in a fast-paced environment where organisation, communication and attention to detail are key.

This is what you'll be doing

As Service Administrator, you'll provide essential administrative and coordination support across the service operation.

• Coordinate and maintain the contract diary, helping to ensure service and maintenance activities are scheduled and managed effectively.

• Act as a key point of contact for customer enquiries, dealing with queries where possible and escalating more complex issues to the appropriate team member.

• Support engineers with job scheduling, job information, parts and materials, ensuring they have the information and resources required to complete their work.

• Maintain accurate service records and documentation, including engineer paperwork, asset information, KPI records and SharePoint files.

• Support parts and materials ordering, customer feedback, records, as well as other administration required to support the smooth running of the service team.

This is what you'll bring to the team

We're looking for a Service Administrator who is organised, reliable and confident dealing with a variety of customers and colleagues. You'll be comfortable managing competing priorities and working in a busy environment.

• Previous experience in an administrative, customer service or coordination role.

• Strong organisational skills and excellent attention to detail, with the ability to maintain accurate records.

• Confident communication skills, both over the telephone and by email, with a professional and customer-focused approach.

• Good IT skills, including experience with Microsoft Word and Excel. Knowledge of SharePoint or CRM systems would be advantageous.

• The ability to manage your own workload, prioritise effectively and work positively as part of a wider team.

This is what you'll get in return

This is an excellent opportunity to develop your administration and service coordination experience within a busy and supportive team.

You'll have the opportunity to work closely with customers, engineers and service management while gaining valuable experience across contract administration, customer service and service operations.

• Competitive salary, depending on experience

• Great culture

• Varied and interesting responsibilities

• Supportive working environment

• Opportunity to develop your skills and experience

• Opportunity to play an important role within the service team

• Hybrid working